BT option 2 or Primus option 2?

gt94sss2

buglawton wrote: »

I will consider the 12 month commitment idea again when BT starts to put the headline figure for each online bill into the subject line of the bill notification email.

At least 18185 attach the bill to their email so it's much easier to see it.

I doubt BT will - in fact most UK companies won't.

Its always suprised me that 1899/18866/18185 attach the bills to emails by default when they have a perfectly good website and that Primus include so much information in the emails they send (though not the full details)

This is because sending things like this by email is not secure and there is a good case to be made that they are actually in breach of the various UK data protection laws - they also can't tell that it will be the account holder who sees their emails and not someone else.

Regards
Sunil

buglawton

Agreed, the ideal situation is to put the headline bill value into the Subject line or at a minimum into the body of the email, so those on Direct Debit are forewarned as to whether they do or don't need to check the bill details for non-routine charges.

BT won't do this because it does not believe in fair trading, it's management is biased towards hitting internal revenue targets instead. It hopes that people's accounts will be quietly debited before they get a chance to query the charges.

gt94sss2

buglawton wrote: »

Agreed, the ideal situation is to put the headline bill value into the Subject line or at a minimum into the body of the email, so those on Direct Debit are forewarned as to whether they do or don't need to check the bill details for non-routine charges

Even that could be breaching the rules.

I have a stockbroker who sends me a email message anything happens to my account asking me to login - i.e. if I receive a dividend - to check the message on the stockbrokers website.

They are having to review their emails as they mention the name of the company I own shares in..(i.e. Please login to your account to see a message re: xxxx plc) - which may be a breach of the DPA rules (and some of their customers also complained)

They don't include any figures at all re: the number of shares or the size of the dividend

Really speaking, anyone with online billing should login and check their bills as a matter of course - regardless of the amount or company concerned.

Regards
Sunil

BexTech

As long as I say I'm happy for details like this to be emailed or agree that they will be then there is no problem for me, it really annoys me how companies hide behind the DPA when there is no need to.