18866 engaged problem

ben_sayers

Hello everyone this is my first post so a bit unsure.
I have been a 18866 customer for some time now and saved a considerable amount over the year but have a problem which seems only to happen on Sunday evenings mainly I find every call I make is engaged even my own mobile number which is beside me not being used when I try.I revert to BT and can make the calls OK and am wondering has anyone else come across this problem with 18866.I have reported this to 18866 earlier in the month but it is still with me. Anybody had this happen with them?

ben sayers.

April2

It happens sometimes - particularly at weekends.

Keep hitting the LNR button!

ben_sayers

Yes you are right it only happens at weekends.
Sorry but what and where is the LNR button

fgaughan

ben_sayers wrote:

Yes you are right it only happens at weekends.
Sorry but what and where is the LNR button

Last Number Redial button

April2

fgaughan wrote:

Last Number Redial button

Sorry.

Some 'phones don't have such a button. If yours doesn't, just redial manually after a few seconds.

ben_sayers

April2 wrote:

Sorry.

Some 'phones don't have such a button. If yours doesn't, just redial manually after a few seconds.

Thanks but have tried that but number still engaged with 18866 but not using BT.Why all the weekend calls as they are the same price all the time with 18866.Strange.

bbb_uk

It is common for both Call18866 and Call1899 to become really busy at the weekends due to the increase in demand (more people are off). Do you use another carrier (CPS) for some of your calls like Tele2, OneTel, TalkTalk, etc?

Most members to this site route their weekend calls via a CPS carrier during the weekends as the carriers listed above generally offer free weekend calls to geographical numbers as standard. In fact, Tele2, are offering free evening & weekend calls until the end of this year.

You can use the v4 Dialler from Orchid-Electronics to automatically route calls depending on time of day and type of call, etc.

See here for a little more info on the Orchid Dialler and see here for info on Tele2's free (without any monthly fee) geographical calls at evening & weekends until the end of this year.

ben_sayers

bbb_uk wrote:

It is common for both Call18866 and Call1899 to become really busy at the weekends due to the increase in demand (more people are off). Do you use another carrier (CPS) for some of your calls like Tele2, OneTel, TalkTalk, etc?

Most members to this site route their weekend calls via a CPS carrier during the weekends as the carriers listed above generally offer free weekend calls to geographical numbers as standard. In fact, Tele2, are offering free evening & weekend calls until the end of this year.

You can use the v4 Dialler from Orchid-Electronics to automatically route calls depending on time of day and type of call, etc.

See here for a little more info on the Orchid Dialler and see here for info on Tele2's free (without any monthly fee) geographical calls at evening & weekends until the end of this year.

Whilst I do not have a CPS carrier I do have the Orchid Dialler.I thank you for your help and I most certainly will have a look at the companies you mention.

bbb_uk

ben_sayers wrote:

Whilst I do not have a CPS carrier I do have the Orchid Dialler.I thank you for your help and I most certainly will have a look at the companies you mention.

It is recommended to generally keep your line rental with BT and just have calls routed via another company as I mentioned.

If you used Tele2's free evening & weekend calls until the end of this year then that means you can setup the dialler to route calls during weekday daytime only to Call18866 but during the evening and weekend you can have it routed via Tele2 because it would be free.

ben_sayers

bbb_uk wrote:

It is recommended to generally keep your line rental with BT and just have calls routed via another company as I mentioned.

If you used Tele2's free evening & weekend calls until the end of this year then that means you can setup the dialler to route calls during weekday daytime only to Call18866 but during the evening and weekend you can have it routed via Tele2 because it would be free.

Once more thanks for your help I intend doing as you recommend :wave:

the_devil_made_me_do_it

does these 18866 and the other cheap number work for local calls???