Vodafone - cancel new contract before old ends?

jimnastics

My other half has had nothing but grief with Vodafone since going through a standard upgrade. 60 days before her current contract finishes she phoned up for her free phone upgrade, but also got talked into changing her tariff by your bog-standard don't-take-no-for-an-answer CS rep. I obviously should have prepped her before she rang. Anyway, cut a long story short, she phoned back a few days later and asked to change her up-coming new contract to be more like her current one. Apart from Vodafone sending her first new phone to someone else's house (who stole it, I believe the parcel company are pressing charges), everything seemed fine when she eventually received her new phone.

Having checked her online billing, she's found unexplainable charges, a wrong tariff, and she's being charged for every text she sends. It's basically a complete mess. She phone them up, and the guy said "I don't know what's happened, I'll credit you back the money and if it does the same next month just phone us again". They didn't credit back the money, and it's still all the same. She's just phoned again and a lady put her on hold for 5 minutes, then came back with "I'll get a manager to phone you, thanks, bye" and hung-up. It's ridiculous, tomorrow she's going to be Direct Debited £40 more than she should be, for charges which the first CS rep admitted he didn't know were actually for.

She's pretty hacked off with it all an now wants to cancel the new contract and use someone else. Is it too late for her to do this? Her "old" contract doesn't finish until March, but because she phoned up for her upgrade does it mean that old contract is terminated early and she has now started the new one? Unfortunately it's past 14 days since all this happened, which I understand is the normal "cooling-off" period. Can she do anything about this except keep phoning and moaning?!

Hopefullyuseful1

Hi jimnastics,

I work for Vodafone and would love to help you with this. Unfortunately I can't really comment on the situation until I've had a look at the account and seen exactly what's happening. If you complete the Vodafone Online Contact Form, including the code FIT135 in your message, the email will be routed through to the Forum Team where I'll soon be in contact with you to help.

Fingers crossed we'll be able to sort this all out for you,

Hopefullyuseful1

Vodafone UK

Abaddon

Sometime last summer ( 18/8/07)I managed to sleepwalk myself into a £40p/m bill..

18 months, 750 mins, 3000 text.

How can I reduce/cancel this contract? I REALLY cannot afford this contract

Abaddon

bump!


xcl