Are NTL trying to con me?

Johnsons16

Hi,


I recently moved into my first home in begining of apil, at my parents I had the NTL dial up package of free access 24/7 for £15 per month, as I was going to broadband via wanadoo at my house, my parents still wanted internet access. I rang ntl and asked for my account to be made to one where I dialled up and paid only for the time I was on the net, I cancelled my direct debit with the bank and thought job done.

Three months later I get a letter of outstanding balance of £40, after several calls and over 2hrs on hold I finally get told that NTL do not do such a package, the one i had was similar but there was a line rental of £12.50. This I was not told and so told the operater who asked me if I thought I had been miss solded the package. I said yes and was told he would send off for the tape ( up to 28 days ) and I would need to ring back in office hours to cancel my account which I did.

I have now just recieve a letter of outstanding balance of £52 and when I rung to query it and explained everything I was told I owed the money because I have used the account. She also said it was highly unlikely that there was a tape and there was nothing I could do but pay the bill. When I told her I would not be paying as I believed it was miss sold I was told that would be noted and actions would be taken and my credit rating could suffer !

Another problem is that its my parents address and phone number thats involved in it.

Do I have any choice but to pay this or should I seek advice from says citizens advice as I would begrudge paying it.



Many thanks in advance.

Jason Johnson

researcher

Do go to the CAB.

Also try one last call to their accounts department, and ask for their 'help' in sorting everything out. Use words like 'misunderstanding rather than 'missold'. Say that last time you rang you were really 'upset', but 'please' can they help you etc.
It's surprising what one helpful individual can do and sometimes psychology works!

(If not you do what the CAB suggest.)

Good luck
:think:

Maisie

There is a phone advisory agency. Is it Oftel?

I had an agreement with NTL for free tv for 6 months as they messed up the installation so badly. Each month I got a bill and they charged me. I referred them to this guy who authorised the free tv but each month the bill mounted up and one day they cut all the whole lot off. tv phone and internet. I was furious..
They said they didn't know anything about the free tv agreement.
Eventually got it all back but their left hand doesn't know what the right hand is doing.
Many people complain about their administration service.

Fedz

With a NTL alot of customers are allowed 2 or 3 packages, eg: I have 2MB broadband and I get my line rental free. If I cancelled my Broadband I'd have to pay the line rental.

Sometimes NTL customer Services can be a bit 'unhelpful' but they are limited on what they can do.

I would call NTL customer relations: 0800 052 0243, these guys can really help and even instantly credit your account, they have more freedom on an account that Customer Services don't.

Hope this helps.