3 customer services problem- can't speak anyone!!

anonymousie

Don't know if it is just me or what!!

I need to speak to 2 to downgrade Xseries gold to silver TODAY as renewal date is tomorrow.

Been trying on and off all day and the automatic options thing Doesn't offer the choices it used too- the "first level" the phone/broadband choice, then contract/P+G..........Fine so far, but the 3 options under the contact phones choice are find how many minutes left/spend since last bill/another billing type option (can't remember exactly what, but not the sort of thing that would need anything other than amn automated response).

If you don't choose anything it just repeats the choices:mad:

Have sent an email that will take "up to 5 days" to get a reply!!

GunJack

the third option should be the "for more options, press 3", which takes you into the sub-menu with "thinking of leaving us, changing your price plan", etc., etc. options...stick with it, since they changed their menu options they are all there, just buried a bit deeper than they used to be.....

Oh, and retentions don't work 24-7, more like 8-8(ish)

anonymousie

GunJack wrote: »

the third option should be the "for more options, press 3", which takes you into the sub-menu with "thinking of leaving us, changing your price plan", etc., etc. options...stick with it, since they changed their menu options they are all there, just buried a bit deeper than they used to be.....

Oh, and retentions don't work 24-7, more like 8-8(ish)

Nope, 3rd option def "find current acct balance" tried it- got "your balance is zero"

I'll tret again after 8 but tried during the day yesterday too...

GunJack

I've just posted this......

http://forums.moneysavingexpert.com/showthread.html?p=8886911#post8886911

..it should help you out.