Help!!!! User No Longer Registered On Ebay!

sal_kh

I bought an item of someone on ebay a couple of days ago and paid for it through Paypal. When i logged onto ebay today it said the user is no longer registered on ebay. I have already sent him a payment but he hasnt contacted me saying whether he has dispatched the item yet. Can somebody please help me!!!

simpywimpy

you can get your money back straight away via paypal if you select the bit that says no longer a registered user as far as I remember. You should be covered by their money back guarantee but do it straight away or phone paypal direct for advice while they can still stop his withdrawing the money from his account. Hope it wasnt too much...

Sugar_Coated_Owl

File an 'item not received' dispute via PayPal as early as possible (7 days?).

sal_kh

I have filed a Paypal dispute and got this message:
Your Dispute is Open

Thank you. We'll let you know by email when the seller responds.

You'll be able to review the seller's response, post new messages to the seller and track this dispute in the Resolution Centre.

Dispute Timeline

You and the seller have 20 calendar days to resolve this dispute. Your dispute will automatically close on 8 Mar. 2008 unless you or the seller escalate it to a PayPal claim.

By escalating to a claim, you would be asking PayPal to review the dispute and decide the outcome. We will email you a reminder when the deadline is approaching. Once a dispute is closed, it cannot be re-opened or escalated to a claim.

To learn more about how the dispute process works, review our step-by-step Resolution Centre Tutorials.

What should i do now? Should i just wait until Paypal contact me? Is there any way I can claim my money straight away? I won the auction on the 15th so there could be a possibility that he has sent it. Ebay have said dont file an item not received dipute until a few days after the auction has closed. When do you thing i should file an item not received dispute? Thanks alot.

Sugar_Coated_Owl

Does it allow you to escalate the dispute to a claim now?

ormus

escalate the claim as soon as possible. you may have to wait 3 days. (not sure about this bit).

sal_kh

It is giving me these options:
Close or Escalate My concerns have been resolved, I want to close this dispute
Learn more I would like to end communication and escalate this dispute to a claim with PayPal

Should I end communication and escalate the dispute? Should I also file an item not received with ebay?

Sugar_Coated_Owl

Yes, end communication and escalate the dispute to a claim.

No you don't need to file anything with eBay.

sal_kh

Ok is this alright for the reason I am escalating a claim.
I purchased an item off ebay on the 15th February and payed £18.50 for it through Paypal. The seller in now no longer a registered user of ebay and has not responded to any of my emails that I have sent him. Also he hasnt contacted me about the item so I am assuming he hasnt dispatched the item either. I do not think that he is going to send the item or give my money back so i am closing the dispute and escalating a claim.

Sugar_Coated_Owl

That seems fine.

sal_kh

Thank you so much for all your help everyone. I have sent the claim and hopefully I will get my money back. I will post on here again when Paypal send me any information.