Item lost in post, buyer didn't pay for recorded delivery

bs7

pgilc1 wrote:

Soolins point isn't unique - its the way it is. If buyers don't get an item thats been posted, they can issue a chargeback via paypal, who will then come to you the seller and say basically 'prove they got the item' of which the only acceptable proof is an online trackable signed for postal service. If you can't do that, then they will just give the buyer their money back and debit your account.

pgilc1 is totally correct - if people read the terms of paypal's policies they would see that you pretty much have no choice but to send any item paid for via paypal by at least second class recorded delivery

Nightlight

This has only happened to me once, what I did was agree to wait another 10 days with the buyer, when the item still did'nt turn up I refunded her imediately, (all I lost out was the 15p listing fee) and then put in claim for compensation online at https://www.royalmail.com, sent off printed form to po with cop. It took them about 3 months to sort it out but I did get full refund from them, twice...silly people!!!!!