Fed up of postie? Help is here... (merged)

gazza975526570

i will - give us a kiss

pinkpineapple_2

yummymsmummy wrote: »

I'm having the same trouble pinkpineapple, have you managed to sort it yet?

I had an email back from them saying they were looking into it and would let me know when it was sorted.... Haven't heard anything yet (that was last Wednesday).

My second week's envelope came from them though, so I just plan to post everything as per the schedule and hope things get sorted soon!

heatherw_01

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jacand

Can anyone help?
I have just signed up to this and this is my second lot to post, when I am booking in my received mail, it asks for an R number. I have looked on the info labels and it quotes R00 on both of them. I have tried inputting this, but it then asks for a five digit code. I cannot see this anywhere.
For the first lot I ticked the box that said I had no R number, and it told me to put a yellow sticker on it. I had already posted these so couldn't do it.
I also don't have any yellow stickers?
I have tried calling them today, but they aren't open until weekdays, I have also tried to look on the site, but it won't let me access any training, or demos.
Anyone any ideas what I should do?
Thanks

echo

the online training has never worked for anybody i don't think.if you don't have any yellow stickers (they didn't send me any till i emailed them) then just sent the mail back and write the number on the cellophane ( assuming it came in it).you can order stationary ( yellow stickers).just click on request stationary along the top when you've logged in.it's next to daily tasks

lannyloo

jacand wrote: »

Can anyone help?
I have just signed up to this and this is my second lot to post, when I am booking in my received mail, it asks for an R number. I have looked on the info labels and it quotes R00 on both of them. I have tried inputting this, but it then asks for a five digit code. I cannot see this anywhere.
For the first lot I ticked the box that said I had no R number, and it told me to put a yellow sticker on it. I had already posted these so couldn't do it.
I also don't have any yellow stickers?
I have tried calling them today, but they aren't open until weekdays, I have also tried to look on the site, but it won't let me access any training, or demos.
Anyone any ideas what I should do?
Thanks

The items received is the normal envelopes that are sent to you, either from the company or other members. Not anything that arrives in the big brown envelope.

lannyloo

For those of you that cannot access the training:

Royal Mail Online Postal Survey Overview Instructions

Thank you for agreeing to take part in the postal survey. In this pack you will find the stationery you require for your
first week and 18 1st class stamps for your own use. We request that you read through these instructions for
information on all your tasks as a panellist. In the first couple of weeks you will only be asked to send items and
enter the sent information online (further information can be found in this document section 1 to 6). We will send
you an e-mail when you will start to receive items in a few weeks (further information on receiving items can be
found in section 7).

Private Sender/Receiver Panellists

1. Pack Contents

Each week you will receive a pack containing:

• A posting schedule, giving posting details for each test item you have to post that week.

• Postage paid envelopes to return test items you receive on a weekly basis.

• Address labels, barcode labels and R number inserts. Yellow labels (provided on a bi-monthly basis).

• Test items.

Due to the nature of the survey, it is important that Royal Mail do not know where our panellists are
located. Please do not tell anyone related to Royal Mail that you are participating in this survey.
2. Test Items and your Posting Schedule

The posting schedule in your pack should be checked daily and shows:

• the test items that you need to send each day

• how to prepare them

• the date, time and location to post them

What you have to do – Posting

• Prepare the test item ready to post.

• Post the test item according to the date, time and location listed on your posting schedule.

• Complete the online posting information on a daily basis.
Please call the Helpline immediately if any of the information on your schedule does not match the items included
in your pack. You should not post at any posting point NOT shown on your schedule (see point 4 for posting point
information). In case we have a query, you may find it helpful to note down the date and time you actually posted
your items on your schedule. Note: If you are unable to post test items on the scheduled date, please post the item
on the same day of the next week. Please record this date accurately online.

3. How to Prepare and Post the Test Items

In each pack you will receive pairs of labels (showing address details and Reference code) which need to be
attached to the test items. The Reference code is a unique code for identifying individual items. For each test
item on your schedule you will find information regarding the envelope type, address type and postage details
which need to be used.
Follow the instructions by:

• placing an address label on the correct envelope or;

• selecting the appropriate pre-addressed envelope, or;

• handwriting the receiver’s address on the correct envelope.
Then;

• place the Reference code label on the item insert, put in the envelope and seal.

4. Where to Post and Completing the Posting Point Information

Royal Mail request that the test items are posted from as many ‘posting points’ (post boxes, post offices and sorting
offices) as possible. Each post box and post office you use MUST be located within your home postcode area (e.g.
postcode B3 2RT can post anywhere in the B postcode area only). The more posting points you can use, the
better, up to a maximum of 10. As a minimum we will need you to post test items at one post box and one of any of
the following: post office, or sub post office, or sorting office.

2

HELPLINE: 0800 015 3150

Email: postalsurvey@research-int.com

There is an online lesson called ‘Register a new post box’ to take you
through how to complete all your posting point information. In order to
complete your posting point information, you will need the ‘Letter Box
Number’. This can be found on the front of the posting point you wish to use,
as in the example on the right. The letter box number is in the bottom left of
the last collection time tablet. This information needs to be entered online
prior to completing posting details. Each posting point reference will only need
to be input once, as the system will retain the information for future use.

5. Completing the Online posting Information
You may want to complete the online lesson for ‘View posting plan and
enter sent items’, prior to entering your first sender item details, in order
to understand the requirements of the online system.
6. Receiving Test Items and Completing Online Receiver information
What you have to do – Receiving

• Look for your test initials on all the mail you receive. If you find an item of mail with your test initials on, this
means it is a test item.

• Complete the online receiving information daily.

• Place received items in return envelope.

• Attach a barcode provided with your labels to the back of your return envelope.

• Return all test items weekly.
You will receive various types of test items which you will be able to easily identify as they will all carry your test
initials.Most test items have a piece of paper inside showing a Reference code which will be used to enter the item
online. Please open ALL test items to look for this Reference code. Some items with no Reference code will
require a blank yellow label provided in your pack. A code will be generated online for you to write on the label,
when/if you are unable to match the title/issue to those displayed on the system. These are postal items from
places like banks, utilities, mail order catalogues, direct marketing companies and publishers of subscription
magazines.

Training is available for entering a received item, with and without a Reference code. You may want to
complete the online training prior to entering your first received item, to be familiar with the system.
7. Updating Holiday Information

If you are going away, please remember to let us know. We will be able to arrange for you to have no items to
post, and a smaller number of items to receive. Let us know when you will be away at least three weeks in
advance. Less notice will unfortunately mean that we are unable to reduce the number of test items allocated to
you during your holiday period. Online training is available for updating holiday information.
8. Query Resolution

If we have any queries regarding any of the information you have entered onto the system we will contact you via
email or telephone or using our online query facility. You will receive further information about the query facility in
the coming weeks via e-mail.

9. Online Training – Getting Started

We have created some online training which will take you through the different tasks available on the Internet Data
Entry website. When you have registered on the website, go to the training area, where you will find all the lessons
mentioned within this document. To access the training area log in with your username and password and click the
login button, on the bottom right-hand side of the screen a blue button marked ‘training’. Click on the button, which
will take you to the training page. Follow the tasks on screen. We suggest you watch the ‘show me’ for each
lesson, before using the ‘train me’ option. All the lessons have ‘help guides’ that can be viewed online and also
printed out.

lannyloo

And how to enter Sent Items

Entering Sent Items

Contents

Step 1: Item Preparation.............................................................................................1
1.1 Checking item status .....................................................................................1
1.2 Selecting the item..........................................................................................2
1.3 Confirming item preparation.........................................................................3
1.4 Item ready for posting ...................................................................................4
Step 2: Data entry.......................................................................................................5
2.1 Select date of posting ....................................................................................5
2.2 Item not posted on the day ............................................................................6
2.3 Item not posted on day OR on specified day ................................................7
2.4 Select a post box............................................................................................8
2.5 Confirm post box selection............................................................................9
2.6 Enter time of posting ...................................................................................10
2.7 Select day on post box tablet.......................................................................11
2.8 Data Entry complete....................................................................................12
2.9 Indication of completed data entry..............................................................13

1

Step 1: Item Preparation
1.1 Checking item status

In this step, we will be preparing item number 0034 as shown on the posting schedule in Figure 1
below.

• As shown in the ‘Item Status’ column, the status of the item is reading ‘Ready for
preparation’.

Figure 1

• When the mouse is hovered over the item to be prepared, the background colour changes
from the light blue shown on Figure 1 above to the white colour shown on the Figure 2
below.

Item status
Item
number
0034

2

1.2 Selecting the item

Figure 2

• Click (left-click) anywhere on the row of the item to be selected as long as the item’s row
background colour has changed from light blue to white.

• When the item is selected (by left clicking), Figure 3 below is displayed on the screen
with the question ‘Did you prepare Poster Item Number 0034?’

White background
showing selected item

3

1.3 Confirming item preparation

Figure 3

• Select the relevant option and click on the ‘Next’ button

• If the ‘Yes’ option is selected (in most cases) and the ‘Next’ button clicked, the posting
schedule is displayed on the screen once again.

• The only difference this time is that the ‘Item Status’ of item 0034 has changed from

‘Ready for preparation’ to ‘Ready for posting’ as shown in Figure 4 below.
4

1.4 Item ready for posting

Figure 4
NOTE: Step 1 (Item preparation) can be done either prior to posting OR together with Step 2
(Data entry) after posting the item.
Step 2 (Data entry) is explained in more detail in the next section.

Item status ‘Ready for posting’

5

Step 2: Data entry

In this step, we will enter some required information (from the posted items) onto the system. We
will pick up from the last point of the Step 1 (Figure 4) where the item status was ‘Ready for
posting’.

• Hover the mouse over the posting schedule until the row of item 0018 changes from light
blue to white.

• Click anywhere in that row to bring up the first question as shown in Figure 5 below.

2.1 Select date of posting

Figure 5

• If the item was NOT posted on that day, select the ‘No’ option and move on to the next
step (section 2.2) as shown in Figure 6 below.

• If the item was posted on the day, select the ‘Yes’ option and click on the ‘Next’ button
and proceed to the next step (jump to section 2.4) as shown in Figure 8.
6

2.2 Item not posted on the day

Figure 6

• If the item was NOT posted on the day, the system then asks you if the item was posted
on its specified date as shown in Figure 6 above.

• If the item was posted on its specified date, click on the ‘Yes’ option and move on to the
next step (jump to section 2.4) as shown in Figure 8.

• If the item was neither posted on the day nor on its specified day, click on the ‘No’ option
and move on to the next step as shown in Figure 7 below.
7

2.3 Item not posted on day OR on specified day

Figure 7

• In this section, the system allows you to choose the date of posting from a calendar as
shown in Figure 7 above.

• Select the date the item was posted and click on the ‘Next’ button to move on to the next
step as shown in Figure 8 below.

Click ‘Next’
to move to
next month
Click ‘Prev’ to
move to
previous month

8

2.4 Select a post box

Figure 8

• Simply click on the drop-down arrow to view the list and select the correct post box.

• Click the ‘Next’ button to move on to the next step as shown in Figure 9 below.

Drop-down arrow

9

2.5 Confirm post box selection

Figure 9

• Confirm that the post box selected on the previous step is the correct post box.

• Click on the relevant option (in this case ‘Yes’).

• Click on the ‘Next’ button to move on to the next step as shown in Figure 10 below.
10

2.6 Enter time of posting

Figure 10

• Enter the time the item was posted (in this case 16:35).

• Ensure that the time is entered in 24hr clock format.

• Click the ‘Next’ button to move on to the next section as shown in Figure 11 below.
11

2.7 Select day on post box tablet

Figure 11

• Simply click on the drop-down arrow to view the list and select the correct day shown on
the post box tablet. (in this case Monday)

• Click the ‘Next’ button to move on to the next step as shown in Figure 12 below.
12

2.8 Data Entry complete

Figure 12

• Confirm that the data entry for this item has been completed

• Simply click on the ‘Finished’ button to return to the posting plan as show in Figure 13
below.
13

2.9 Indication of completed data entry

Figure 13

• Data entry for item 0034 is now complete and as shown in Figure 13 above, the items
background colour has changed from the light blue to a darker blue.

• Also, the item status has changed from ‘Ready for posting’ to ‘Posted, data entry
complete’.

END

Posted, data entry
complete

jacand

lannyloo wrote: »

The items received is the normal envelopes that are sent to you, either from the company or other members. Not anything that arrives in the big brown envelope.

Does this mean I don't need to log received "training" items? These are the ones that arrived in a big white envelope, probably direct from Royal Mail.
I'm confused now

lannyloo

jacand wrote: »

Does this mean I don't need to log received "training" items? These are the ones that arrived in a big white envelope, probably direct from Royal Mail.
I'm confused now

The ones that you register online, will have a piece of white paper inside them, with a sticky label attached, ususally saying at the top:

Receiving Panellist:

And the label will say something along the lines of:

RXXXX

1st

and your postcode