Fed up of postie? Help is here... (merged)

arealhighlander

Moral of the tale - if it aint broke dont fix it!

Amazing how systems crash and burn whenever they are "upgraded"

LoLL!

wavey_davy

arealhighlander wrote: »

Moral of the tale - if it aint broke dont fix it!

Amazing how systems crash and burn whenever they are "upgraded"

LoLL!

Hopefully the delay will mean the changes are fantastic and worth the wait!!:p

The frontpage is back but the site is still down :rolleyes:
The message there is:
Our servers are currently unavailable due to a failure.

If you have any urgent queries please contact
020 7479 0699 or
020 7656 5000

If you are one of our Service Measurement panels, please record your information manually so it can be entered once normal service is restored.

starbump

New email received 14:18 today:

"Good Afternoon

Following our earlier e mail to you regarding our data entry site being down we would like to offer the following advice:
Please continue to send out the items you are scheduled to send making a note of when and where you sent the item from on your posting schedule.
If you are a panelist that uses Smarts, please do not put Smarts into the items you are due to send out until the site is up and running again.
When you receive items from other panelists please make a note of the received date on the envelope and enter the details when the site is up and running again. Please keep the Smarts with the received items until you can data enter their details.
As soon as the site is up and running again we will send you an e mail.

For your information the site has been down due to a large burst water main in the SE area of London where our offices are located. The flood caused power outages which have prevented our systems from operating. We hope to get things up and running again as soon as possible.

Thank you for you patience

Kind Regards

Postal Survey Team"

lannyloo

starbump wrote: »

New email received 14:18 today:

"Good Afternoon

Following our earlier e mail to you regarding our data entry site being down we would like to offer the following advice:
Please continue to send out the items you are scheduled to send making a note of when and where you sent the item from on your posting schedule.
If you are a panelist that uses Smarts, please do not put Smarts into the items you are due to send out until the site is up and running again.
When you receive items from other panelists please make a note of the received date on the envelope and enter the details when the site is up and running again. Please keep the Smarts with the received items until you can data enter their details.
As soon as the site is up and running again we will send you an e mail.

For your information the site has been down due to a large burst water main in the SE area of London where our offices are located. The flood caused power outages which have prevented our systems from operating. We hope to get things up and running again as soon as possible.

Thank you for you patience

Kind Regards

Postal Survey Team"

Thanks for that. Ive got items to post tomorrow and Weds, and ive already prepared them and inserted the smarts.

Any ideas what i should do?

jtb2412

I would give them a ring and check.

bristolleedsfan

I had a phone call asking me if I had received the misdelivery survey pack, being as the survey only started today i was :huh:

Caller also mentioned that the webpage may not be functional until thursday or friday. ( I was as the misdelivery survey has no connection as to whether the webpage is working or not.)

Hopefully we will get xtra stamps for the inconvenience. :beer:

I had a posting to make today between 10am-1.00 pm, it was prepared and posted with a smart.:eek:

Ive only had the first email perhaps they are using Post Office Internet Services. :laugh:

lannyloo

jtb2412 wrote: »

I would give them a ring and check.

I just have lol

She said that they are updating the site as soon as they have more news.

Ive got to ring back at about 4.30pm to see what the situation is, and whether i should post tomorrow and Weds as planned.

tots_2

I just had the same e-mail and i too get every thing ready so i'm bit suck too. They do love their smarts lol

blackaqua

Well if the smart is in the envelope... not much you can do ;-) just post it on.

Edit: just got a call too, look like their doing their rounds!

arealhighlander

Was the phone call you got from 0800 270360? I had a missed call at home before 2 and dont recognise the no. Maybe it was them calling.