Amazon returns

pin

Bought some Sony headphones in May. The plastic covering the wires came off in one section. Contacted Amazon by email about it. Within about 3 hours got a reply saying they are sending out a new set of headphones free of charge. Naturally they would like the old headpones back, but I can send them by freepost.

Now that is what I call service, well done Amazon.

Murray

I received a book from Amazon which had the right cover but the inside was a different book. I sent it back to Amazon recorded delivery and they refunded me my postage costs + a bit extra for packaging very quickly.

Again, well done Amazon!

MissSunshine

Ordered dvd boxset and disc 2 was scratched Emailed amazon, they posted replacement within 24hours and they said not to return the faulty boxset because the postage cost back to UK would be too much :T

In 4 years of ordering to the Middle East this is the one and only time i've had to contact them.

Great Service, I'd recommend them.

Bossyboots

Amazon are great for returning stuff but every box set DVD my daughter has ordered has been scratched when it arrived. One set had to be sent out three times and she only got a complete set out of it by taking the undamaged discs from each set to make one up herself.

They do however let you send things back freepost or pay the recorded delivery costs although I was a bit miffed that they have done so by way of gift certificate credit and not a credit to my credit card. I had already spent that money from my monthly budget so would have liked it straight back.

Sooler

Fantastic service , an item requiring repair under warranty was replaced with a brand new one within 2 days of reporting it - also very fast response to emails.

MarcD_2

It's been a few years since I returned anything to Amazon but when I did they ordered a replacement be sent out straight away rather than waiting to get the faulty item (a DVD) back and gave me a freepost address to send it to. Excellent service.

pin

Just an update on the whole Amazon returns thing. Got my second pair of Sony headphones. Fine up until a few weeks ago and again problems with the wiring. Contacted Amazon again. This time they said again they were sorry and they would send me a new pair (I needed to send the old ones back again) AND, wait for it, refund me the price of the headphones!!!

Now that's what I call great service.

sooz

twice they have sent me totally the wrong order, and each time let me keep everything sent, as postage back would cost more.

very funny reading other peoples book choices though.........tells you a lot about them :rotfl:

muffinhead

I bought an MP3 player from Amazon. After a few months the headphones became discoloured (through a fault - not my grubby hands ). But they had no spares for my MP3 player, so they offered me a complimentary pair from the website. I ordered some Sony Fontopia headphones worth £25.99, at the time. They sent me 2 pairs :j !

A few months after, the actual MP3 player started playing up so I sent it back to them (with the faulty headphones) and they refunded me the full cost of the MP3 + p&p and I got to keep my two pairs of headphones :j !

robonz

the video recorder i bought from amazon in august has gone faulted. can i still get a replacement as it says guarentee for 30 days only. cant find a way to email this question to amazon. please help!

Bossyboots

robonz wrote:

the video recorder i bought from amazon in august has gone faulted. can i still get a replacement as it says guarentee for 30 days only. cant find a way to email this question to amazon. please help!

It is guaranteed for longer than 30 days, this is the period in which you can change your mind. In any event it has not lasted a sufficient length of time for it to be deemed fit for purpose or of merchantable quality. I will try to find the email address which is deeply embedded but I don't think you will have any problems with returning it.