Computersupermarket.com

a11waysindebt

You could have a look here.

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchan

I bank with Barclays and have had to do this a couple of times on my business account.I just phone Barclays up, answer a couple of questions and let them do the work.I did however have a lengthy dispute with an adviser once over the legality of this,but still got my money back.

Hope this helps.

Sol00

So what would happen if I was to take this route then? As the pc is still with me, would the bank claim the money back from the company and then I would be contacted for the PC to be returned?

a11waysindebt

Personally I would write to the company and tell them you are rejecting the goods and will be doing a chargeback.This might push them to agreeing the refund any way.

Give them 28 days to collect the item.You could also phone them just to get the process of a refund speeded up,but still confirm it in writing.

You could mention a complaint to the ISIS aswell.

Sol00

Thanks.

What is the ISIS? They mentioned this in one of their emails.

a11waysindebt

Hi,
Click on their visa logo on the left hand side of their website.

I have also noticed that the CAG have had issues with this company.

Sol00

They have that's where I got this idiot's email address. I forgot my details to log in there and post, just waiting on my password to be re-sent.

Sol00

Just thought I'd update on what's been happening with this company.

Well since I last posted we have taken them successfully to court, although they didn't turn up, and the court has given them a CCJ. The awarded us the full cost of the PC, plus interest and court costs, totalling about £450.

However, we have not been able to get any contact from them and had to take out a Warrant of Execution to get the bailiffs involved. We were told that they haven't traded at their advertised address for around 5 months, according to the security guard at the site.

We are currently still waiting on the bailiffs trying to get a hold of them at their registered address, which I believe is their home address. The costs are mounting up though :mad:

Poppycat

Not a very good service from some customers on ciao

http://www.ciao.co.uk/Computersupermarket_com__6640133

I see there web site is still going

https://www.computersupermarket.com

Computer Supermarket.Com Ltd
26-30 Camp Hill Industrial Estate
John Kempe Way
Birmingham
B12 0HU
UK

According to there web site. looks like a trading estate HERE

Sol00

Yes I complained to Trading Standards about that, who've been no help! They advised me that they're going into administration and the website may still be active as the administrators have allowed them to keep it open for a certain time:rotfl:

Poppycat

If you paid by debit card or even better credit card you may get some of the monies back as the credit card company is jointly liable. Its different for a debt card but there is some protection