BT - Please Help - Worst Customer Services Ever (Very Depressed)

Slayerx

Many thanks i've forwarded an email as i have made numerous calls wasted about 4 hours on the phone with there incompetant staff and also written to them with no reply.

jackieb

Let us know how you get on.

Slayerx

Will do the person has read the email i sent with a lenghty complaint letter attached so fingers crossed i will get a reply within a few days.

I'll keep you informed.

BritBrat

You will get a reply today or at the latest tomorrow.


Then the next day you will get a phone call.

Froglet

matt8188 wrote: »

Any help about what I can do about BT will be very much appreciated. Surely they can't get away with this level of service. Why is their complaints line the same number as their customer service. Please someone help, I am so depressed.

Matt,take a look here and see if that would help you out.I have been with them for nearly a year and cannot fault them though they didn't actually put me a new line in.I suppose it would mean cutting ties with Virgin but in the long run you might be able to save a lot more stress,and even money.

http://www.madasafish.com/talk/new-line-installation.shtml

Slayerx

Well i got a reply apologising and advising me that they will look into the issue and call me if need be so fingers crossed something will happen soon.

Slayerx

Well still waiting guess im been a little impatient but i do require the phoneline to then be able to get internet access which i use for work and in my spare time a great deal.

jackieb

It can take a few days - at least you know they've received your e-mail.

Slayerx

I'll give them until next week and then call or email as its been nearly 3 weeks since the original order was placed with BT to get the line activated.

TangledMemories_2

Don't even talk to me about BT!
All I wanted them to do is put the phone account into my name. After 3 hours on the phone I end up with 2 phone lines in the house with separate numbers. They then cut off my Sky Broadband so I have to wait 10 days to reactivate AND send me my first bill telling me they're taking the money on the 28th Jan, I tell them to reset it for 1st Feb cos I dont get paid until the last working day and what do they do? TAKE IT ANYWAY!

A three page letter of complaint detailing who I spoke to, what time and for how long is currently winging its way to their complaints department asking for compensation otherwise it's off to Ofcom and the FSA I go!