Car insurance cancellation fees Robbery!

Parking_Trouble

dunstonh wrote: »

Who is going to pay for the computers and storage if you are not? Who is going to pay for the staff making the amendment if you are not?



There should be in these days of consumer protection a law that stops costs you generate being passed to others. Well, there is no law but that is what has happened here. You generated a task that costs money and you are paying. Rather than all the other policyholders who dont know you and dont want to pay for the work you created by getting married.



In which case you would know that the Govt and FSA prefer explicit charging.

Hmmm :think:
Nice idea (?) but how will insurance work if you can't charge people for costs incurred by others?

Or think of it another way. When you take your pants back to M&S because they are too big you're suggesting that the customer should pay for the staff, computer and banking resources needed to process your refund? Yeah that will go down well.

I suppose you support a return of bank charges for running your account next?

Let's have a rethink :think:

I know.

Why don't the insurers start concentrating on service and features that benefit the customer. Stop referral fees, stop use of CMC's and unchallenged PI claims rather then trying to screw everything down to the lowest price and finding another way to squeeze the customer for a few more bob.
Free policy admin changes,including cancellation would cost a small amount across the other customers.

lfcboro

Hi I surfed the web to find cheapest car ins for my wife, when I got to no claims, I put in 9 years instead of 8 on the online form. My wife got a phone call off them the other day when they checked the details, I had put in wrong number it was 8 yrs and not 9. Now they are saying it will bump it up. She tried to cancel it but they say it will be £50 to cancel. She has'nt been down to collect the terms and conditions yet, so she has not read forms. Is there a cooling off period or could she cancel if she has'nt read the terms and conditions? Many thanks

Parking_Trouble

lfcboro wrote: »

Hi I surfed the web to find cheapest car ins for my wife, when I got to no claims, I put in 9 years instead of 8 on the online form. My wife got a phone call off them the other day when they checked the details, I had put in wrong number it was 8 yrs and not 9. Now they are saying it will bump it up. She tried to cancel it but they say it will be £50 to cancel. She has'nt been down to collect the terms and conditions yet, so she has not read forms. Is there a cooling off period or could she cancel if she has'nt read the terms and conditions? Many thanks

Taken from the Swinton website. http://www.swinton.co.uk/terms/

Your right to cancel your insurance and your 'cooling off' period

You have the following rights to cancel any insurance you buy through us:

• You have a cancellation right which is set out in the policy document.
• You are also entitled to a 'cooling off' period, which ends 14 days after you receive your policy documents.

If your insurance is a travel insurance policy lasting less than one month, you do not have a 'cooling off' period. Any other cancellation rights will be shown in the policy document.ion rights will be shown in the policy document.
What you will be charged if you cancel your insurance
1) Within the 'cooling off' period
If you cancel your insurance, before the end of the 'cooling off' period, you will be charged by the insurer for the service they have provided up to the point of cancellation. We will also make a cancellation charge of £50. Our New Policy Inception or Policy Renewal service charge and any credit card handling charge made for arranging your insurance will not be refunded.
If we have given you a discount off your premium at inception this will be deducted on a pro rata basis from any refund due to you on cancellation. In addition any cashback received will be deducted from any refund due. Where a cancellation or other transaction results in a premium refund being due to you, that refund will be reduced by any service charge and any other sums you owe in respect of the policy.
2) After the 'cooling off' period
Some insurers do not provide a refund if the policy is cancelled after the cooling off period. Your policy document will set out your insurer's terms in this respect and any applicable cancellation charges made by your insurer. We will also make a cancellation charge of £50. Our New Policy Inception or Policy Renewal service charge and any credit card handling charge made for arranging your insurance will not be refunded.
If we have given you a discount off your premium at inception this will be deducted on a pro rata basis from any refund due to you on cancellation. In addition any cashback received will be deducted from any refund due. Where a cancellation or other transaction results in a premium refund being due to you, that refund will be reduced by any service charge and any other sums you owe in respect of the policy.

Looks like you might be better off swallowing your mistake.

Cheeky beggars only give discounts for 5 years NCD http://www.swinton.co.uk/car/NoClaimsDiscount/ but presumably they use the 8 or 9 years to calculate your premium.
Slightly underhand IMHO.

hitec

when i cancell my Swindon car insurance cost me £78 (for just cancel it) car insurance paid nearly two years,there was no claim,still charge me this amount,clear case of robbery.

dunstonh

hitec wrote: »

when i cancell my Swindon car insurance cost me £78 (for just cancel it) car insurance paid nearly two years,there was no claim,still charge me this amount,clear case of robbery.

What is wrong with that?

Part of that £78 will be premium due. Part will be fee.

Superman1966

Swiftcover like axa only charge admin fee to do changes over the phone. All changes can be done online for no admin fee, therefore do all changes online. They can also talk u thro it over the phone so ur doing it yourself avoiding the admin fee.

Kittenkat

AA Insurance just charged me over £200 for cancelling my insurance, car was in need of repairs I couldn't afford so no point having insurance. I would have loved to only be charged £35 - I phoned back within 5 mins of cancelling to say I may be better to reinstate and pay for the insurance as I was doing than pay for a cancellation and they refused to reinstate. My car is fixed now but I'm paying double insurance for a couple more months. Something does need to be done to keep these fees to a nominal amount

sithemadmonkey

What was the breakdown of fees for AA Insurance? Last I checked the cancellation fee was about £50, but the way their instalments run means you've usually had between 1 and 2 months more cover than has actually been paid for, so the vast majority of the amount you need to pay is probably just balancing up your instalments.

mills705

Kittenkat wrote: »

AA Insurance just charged me over £200 for cancelling my insurance, car was in need of repairs I couldn't afford so no point having insurance. I would have loved to only be charged £35 - I phoned back within 5 mins of cancelling to say I may be better to reinstate and pay for the insurance as I was doing than pay for a cancellation and they refused to reinstate. My car is fixed now but I'm paying double insurance for a couple more months. Something does need to be done to keep these fees to a nominal amount

How much was the original premium? And did you pay monthly?
How many upgrades did you get?

With car insurance you are usually paying in arrears, no payment is made for 59 days. So you have to pay the rest of the time on cover that the insurance company have covered you for. Normally any upgrades are also paid in full so depending on the number you have then you might pay for all of them.

vinnie_johnson

I had to cancel my policy with AXA as they did not accept my insurance proposal from my old insurer as no claim bonus proof. They said I have to pay a £25 fee for it. I cancelled a day before the start of the policy. Read Terms & Conds