We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Faulty mobile phone.
discountdiva_2
Posts: 29 Forumite
in Mobiles
My service provider has provided me with a new handset as an upgrade, unfortunately my handset has a fault. Some of the pixels on the screen are not working.
I have contacted my network on three occaisions and they have failed to return my calls/emails. When I finally spoke to someone I was passed between different people, one even tried to convine me that pixels are small (which they are) and it isn't really a problem. They are calling me back in a few days time with a response.
In the meantime, I contacted the manufacturer of my handset, who agreed they could repair it providing my network provider sent a letter stating that the mobiles IMEI number was linked to my account (ie the handset wasn't stolen). My service provider have not responded to this request.
Is this typical of mobile customer service? Am I expecting too much? What should I do now?
I have contacted my network on three occaisions and they have failed to return my calls/emails. When I finally spoke to someone I was passed between different people, one even tried to convine me that pixels are small (which they are) and it isn't really a problem. They are calling me back in a few days time with a response.
In the meantime, I contacted the manufacturer of my handset, who agreed they could repair it providing my network provider sent a letter stating that the mobiles IMEI number was linked to my account (ie the handset wasn't stolen). My service provider have not responded to this request.
Is this typical of mobile customer service? Am I expecting too much? What should I do now?
0
Comments
-
Who is your network?
I know vodafone is very good and many of their shops have a drop off repair service.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards