Abbey Online Banking Fraud

cmk88

dsolveonline wrote: »

Iv had several thousand transferred to a Natwest bank account this week from my Abbey Online Account. It does point toward someone working for abbey, or their systems are not secure. I have never had any problems with the other banks which I have been using since 2000. I suggest anyone else using abbey online banking to really consider cancelling online banking or moving their accounts as whoever is responsible for this will empty your account out.

I have been told the investigation can take upto 6 weeks, so I am left high and dry. Can anyone else who has had the same problem please advise how long it takes for you to get your money back, as I am really going to struggle now without it.

I had exactly the same thing happen, for the same amount of money to a nat west account 7 weeks ago. I was told 3-4 weeks to get my money back- im still waiting and they cant give me any indication of how long it is going to be.

eastkeppoch1234

Hi

The fraudsters who accessed my accounts also left me in debt by using up my overdraft limit. They left exactly £3.55 in my savings account - no doubt this was to keep it open. Whoever this perpetrator is they seem to know an awful lot about how their software works. This Friday it will be 8 weeks since I reported this fraud. They tell me they have found a lot of my money but there's still nothing been credited to my accounts. It's all very unsatisfactory. It is now my intention to write to their Customer Relations Dept to complain about their lack of understanding as to how a victim of fraud feels and their lack of support.

eastkeppoch1234

Hi

I checked my bank account today (it's been exactly 8 weeks since it was emptied) and all the money has been returned. The Fraud Dept told me at first I'd have to sign a disclaimer - two weeks later they said this was unnecessary - and on completion of their investigation I would receive a Letter of Resolution (whatever that is). I have received nothing except the return of my money.

Strange way to conduct a business.

stiffnuts

i have has debit card fraud on my account. Have been with them for less then 6 months. I was with my previous bank for 10 years and no problems. To be fair abbey caught the transactions staright away and declined them they called me to tell me so I will give them the benifit of the doubt.

tonplus

I too have had £3,200 taken from my account almost to the pound of my balance! filled in all the disclaimers faxed them and posted them, phoned fraud services 8 times so far, still nothing, different answer every time, has any one got the CEO's direct number??
Where is watch dog when you need them, Abbey have got to have some bad press over this, how are they getting away with it, as soon as I get my money back I'm off!

pcyam

sorry to hear u have had fraud on yor account.

If you can go into a branch, go in and escalate it with the manager, Abbey now have a branch managers helpline where only managers can ring through to the managers complaint helpline. I've used it in the past, and they generally had an aswer for me within a couple of hours, with problem/ answer to sort it too.

hope that makes sense, sort of typing it as it is in my head. and off to bed now.

xxx

Bayeux_Tapestry

I only use online banking with abbey to check my statements and nothing else. I've never used it to set up any payments. Would therefore my account be "safe" from pilfering?

ivroth

Interesting to read your posts. This morning I checked my account balance online and saw two transactions dated 23/03/09, one for a £50.00 debit and one for £500.00 debit. No call from Abbey, I just happened to check.

They were Bill Payments Mandates, both going to the same NatWest sort code and account number, also a second Bill Payment Mandate in a different name, this linked to an Abbey sort code and account number but no transactions had been processed. I just wonder how long it would have taken for an amount to be paid to this account.

It is extremely worrying, I am so pedantic about online security and all that surrounds this topic. Abbey are dealing with the problem and I should be re-imbursed in 7-10 days. Anyone have any views on how this might happen?

cmk88

im not sure how its happening, the staff in my local branch are useless. They did say that it took so long because its happening to so many people, particularly with money going to nat west accounts, but thats all the info they gave me.

Someone gave me the sort code and account number that it was going to and asked me to call nat west to ask them whose account it was! thats just how incompetant they are!

i got my money back today-which was taken on the 28th feb. they gave it all back, cleared off any charges from my abbey account, put money in to cover charges from other companies, and gave compensation aswell.

still leaving them though because it took too long and they are useless.

toothwiz

my mum had her card swallowed by an atm 4 weeks ago when she went to withdraw 20 pounds. The following day she went back to the bank to retrieve it. she was told to go back to her original bank branch abbey. She was then told that her card was not retrievable as it wasnt there. The cashier cashed a cheque of my mothers and then told her that there has been a series of transactions totalling 4000 pounds in 24 hours. My mum was horrified and told them to investigate the matter immediately and stop the card. She reported the matter to the police and spoke to abbey who were supposed to send her some forms to give details of the incident and to investigate the matter. the forms never arrived and my mum was constantly on the phone to abbey who were very unhelpful and were accusing her of giving her pin to someone. This was impossible as it is memorised and there was no one in the queue at the time anyway. the police wont do anything because abbey hasnt contacted them. Within three days of mum informing abbey they have sent a letter declining her demands for a refund. We have complained to the financial ombudsman now. what else can we do?. We want the police to investigate the cctv footage to see who had her card. it is an awful lot of money for us and abbey are totally dismissive and unhelpful. I thought under the banking code they have to pay up?