Play.com

eyelinerprincess

I ordered four items last night, two have been sent already, still waiting on confirmation for the other two.

pulliptears

I ordered the same batfink hoodie and got this email on the 4th:

We are sorry that you have not yet received your recent order.



This item was only available in limited quantities and all stock has now
been sold. As it is unlikely that we will be able to offer the item
again in the near future we have cancelled your order.

Please login to your on-line account to identify your cancelled order.



Please accept our apologies for any inconvenience this may have caused
you and thank you for your patience and valued custom.

neiljc_2

I suspect that they have cancelled my order also , but why lie to me and hang up on me for wanting to know what is going on ?

they certainly never sent me an e mail

Incidentally I rang back straight away to complain about being hung up on and ask to speak to a manager

surprise surprise, none were available to speak to me at that time but I would get a ring back in a few hours......... still waiting:rolleyes:

so the moral is if you expect any level of customer care dont use PLAY.COM

Igottawii!!

OP, I ordered this same hoodie and on checking my account yesterday I saw it had been cancelled without any notification to myself - now I KNOW I didn't cancel it!
Play are usually very good, I shop with them a lot BUT what really annoys me is you have no way of contacting them via email, you have to phone them. They need to make contact much easier, it really isn't a customer-friendly way that they operate!

darwin-rover

Play seem to have gone downhill recently . I've been buying from them since 1999 and never had a problem until recently . Ordered a camera case and they delivered the wrong one 3 times . Had to send it back each time and had to phone quite a few times to get the full postage cost refunded . Call centre staff were'nt interested and/or didnt have a clue .
Think I'll be ordering from elsewhere in future .

sarahlouise210

superscaper wrote: »

I've never had a problem personally either, but then I've only ever ordered DVDs, books etc. On one or two occasions when I've had a problem with those items (manufacturer put wrong DVD in case etc) they've sorted it no problem. Every single person I know personally who's ordered something bigger/more expensive (e.g. laptop) has had awful problems. My brother for example, it took more than a month to sort out, with him having to chase them up at every turn. His girlfriend also ordered a laptop from them, in her case she ended up with nothing and told tough they won't ever stock that model again (even though it was still on their site and showing as in stock! and at one point her order tracking showed it was picked and being packaged).

I bought my laptop from Play and also had no problems. The item I bought recently that was delivered the very next day was an electrical item that cost 74.99 (cant say what...its a present and you never know who`s reading !!!) on the other hand, I have ordered several times from HMV and they take absolutely ages to deliver!

superscaper

sarahlouise210 wrote: »

I bought my laptop from Play and also had no problems. The item I bought recently that was delivered the very next day was an electrical item that cost 74.99 (cant say what...its a present and you never know who`s reading !!!) on the other hand, I have ordered several times from HMV and they take absolutely ages to deliver!

You're actually the first person I know of to buy a laptop from play without a problem (so it still puts you in a very small minority from my POV). The two people I know in real life to order laptops from them had complete nightmare problems and I've seen quite a few people on these very forums that had identical problems to those. Personally I'd now be reluctant to buy anything expensive from play now that I know they're not covered by UK consumer laws.

peediedj

i bought a digital camera worth £80 from them,never had a problem with anything from play.com and spent £100,s with them