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Reclaim Blocked Drain Costs

hynes Posts: 1 Newbie

5 February 2008 at 6:26PM in Water bills

Before Christmas my drains were blocked and overflowing with sewage. As it was a Sunday and I have small kids playing in the area I arranged a private company to come out immediately and unblock the drains. I was told some time later that it was something the Water Authority would have done and that I could reclaim the money I spent, over £300.

When I contacted them they told me to send in my receipt and they would reimburse me. They have now told me some weeks later that they won't pay out as I hadn't contacted them first :mad: .

Is this correct and can I do anything about this?

This discussion has been closed.

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