ryanair - an apology.

Donnie

Voyager2002 wrote: »

This thread has not yet answered the really important questions that it raises:

Is the gorgeous Scandinavian who now works for Etihad still single? And if so, how does one get to meet her?

Erm..... Discretion is the better part of valour...... in this case.

Let's just say that she was friendly and attentive, initially looking over quite a lot, before coming over to speak.

I'm sure it's not for my dashing good looks, but probably because they think that I am some footballer or another.

As to whether she was single...I didn't ask. Not my concern, as I wasn't looking.

unsure

I don't know how BMibaby treat their staff but they are pretty crap to passengers from my experience. Stranded me in Dublin after a funeral and waited till the competing Ryanair flight had taken off before admitting it would be hours at ther earliest if the plane took of at all. Staff were "contract" couldn't do anything and claimed not even to have phone to call HQ. They gave me a CS telephone number which turned out to be an answer machine. When I explained I had to get back before next ealy morning for childcare they directed me to BMI a couple of desks along...who being an entirely different airline (with the same HQ address) couldn't help other than to sell me a new ticket at £250 to go to the wrong airport. The whole attitude was "couldn't care less" and one of the contract staff actually said "what do you expect from a cheap airline!"
When I tried to complain afterwards the CS line was answerphone to which they enver responded, emails bounced back from their complaints address and a recorded delivery letter was received but never responded to. Trading standards said "airlines get away with murder." So I've voted with my feet and on the several subsequent occasions I could have used BMI or BMIbaby I've chosen a different carrier. It's cost them more than it's cost me. This is one customer who definitley won't be going back.

Bob63

Why do Ryannair staff deserve an apology? They choose to work for the company, they aren't pressganged or drafted, so (like tax inspectors and double glazing salesmen) they become the public face of that company and deserve the derision and abuse that they get because of the way that company chooses to treat its customers. If they don't like it they could always leave and work for another company. It's called ethics.

jamescredmond

cheesy.mike wrote: »

Why do Ryannair staff deserve an apology? They choose to work for the company, they aren't pressganged or drafted, so (like tax inspectors and double glazing salesmen) they become the public face of that company and deserve the derision and abuse that they get because of the way that company chooses to treat its customers. If they don't like it they could always leave and work for another company. It's called ethics.

here we go: if they don't like it they can leave.....
from what I can gather, most do. some only use the co. as a foothold in the industry before moving to another airline. this leads to high staff turnover, which leads to a drop in morale, which leads to a fall-off in service levels which finally impacts on us mse'rs as customers. if we choose to use them.
I don't because I can't respect a co. that doesn't respect its staff because,ultimately, it doesn't respect the customer.

let me be clear about this: you believe staff deserve - deserve- derision/abuse!!??? Really??!!

jamescredmond

budgetflyer wrote: »

Actually I dont work for them or any travel related company.
I meant I work alongside similar so called underpaid, overworked,hard done to whingers. They are not unique to Ryanair.EVERY industry has them. Ironically, very same people are normally the least helpful, most off sick,late, unreliable and unwilling to advance their skill level.
You could give them a 24 carat job and they would ruin it. Its their nature- Every one owes them and every one else is to blame, its ME ME ME attitude always.

There may well be better airlines to work for, but they can rightfully be choosey.
In the meantime, Ryanair offer entry into an industry that used to be quite elitest. Once in, its up to the individual, how they succeed. As the beautiful Scandinavian proved, fortune favours those who seek it, not those who wait for it to land on their lap

agreed. plenty of mucky little outfits out there who have no business being in business. and plenty of people ill-fitted to the job.

but here's an idea: reach for a dictionary and compare definitions of 'whinge' and 'grievance'.

jamescredmond

unsure wrote: »

I don't know how BMibaby treat their staff but they are pretty crap to passengers from my experience. Stranded me in Dublin after a funeral and waited till the competing Ryanair flight had taken off before admitting it would be hours at ther earliest if the plane took of at all. Staff were "contract" couldn't do anything and claimed not even to have phone to call HQ. They gave me a CS telephone number which turned out to be an answer machine. When I explained I had to get back before next ealy morning for childcare they directed me to BMI a couple of desks along...who being an entirely different airline (with the same HQ address) couldn't help other than to sell me a new ticket at £250 to go to the wrong airport. The whole attitude was "couldn't care less" and one of the contract staff actually said "what do you expect from a cheap airline!"
When I tried to complain afterwards the CS line was answerphone to which they enver responded, emails bounced back from their complaints address and a recorded delivery letter was received but never responded to. Trading standards said "airlines get away with murder." So I've voted with my feet and on the several subsequent occasions I could have used BMI or BMIbaby I've chosen a different carrier. It's cost them more than it's cost me. This is one customer who definitley won't be going back.

sorry to hear about this. I just hope mbibaby haven't adopted ryanair's business model.

ynot2005

what should we do about it james, tell us more?,

dont bother its getting boring

yawn

jamescredmond

it's not my place to TELL anyone what to do.

but I suppose you could always examine your conscience...

ynot2005

where was your conscience james when you were flying with ryanair, how many trips have you been on to have 4 bad ones

you didnt care then did you?, you examined your pocket first and now you dont care if you fly ryanair or not

its soapbox time now and high morals, and probably mass unemployment to those young people who work for ryanair if you had your choice

jamescredmond

still had one at the time-just wasn't aware my flight was being subsidised by staff exploitation.

I get the feeling from some posts that ryanair can play the devil if it means everyone's 1p ticket is safe.

including yours.

you could do worse than dabble on the staff website. discount 50% as 'whingers', accept 50% as genuine grievance.

then come back and tell us what you think.