Cancellation Rights with CPW O2 Contract

trubster

I took out an O2 contract at CPW the other day, I felt kind of forced into it as I could not make any objection without it being trown back at me. I have since shopped around and found a much better deal with O2 direct where I get unlimited calls to o2 numbers.

I want to cancel under the 14 days guarantee BUT there is a slight problem, I was asked to pay £150 deposit but they took an old phone as trade in and gave me £150 for it so I did not actually pay out anything at all.

How do I stand if I want to cancel as technically they have my old phone which they could have sent off by now and also technically the £150 deposit has been paid (By CPW) to O2 who now hold this until the bill has been settled...

Any ideas would be much appreciated.

Thanks, Kevin

trubster

can anyone please advise me on this matter as it is urgent as the 14 days are coming up very quickly.

For info: the details of the cancellation policy are below (Click image) and I need to know if this applies as I used the trade in and also because I have a completely seperate contract with o2 so I am technically not a new customer.



Thanks

Kev