BIG problem with Orange

Heidim

I have had major probs with orange they billed me incorrectly for several months each time I call the call lasts around 50 mins and they tell me that they have made a mistake a will get it sorted BUT every month I go throught the same problem since june 07.... then they said I have not paid my bill since june I have proved that i have and they agreed that they would sort the problem but..... still the problem continues and they cut me off for 24 hours then re connected me stating it was a mix up... I have sent 7 letters with no replies. I have sent 13 emails but they will not discuss over the net. i have made 37 calls a manager is never around and they do not have a complaints department. I have been told again that the problem will be resolved and I asked to be compensated for all my upset time and phone calls and was told NO you will not receive such a thing. Anyone any ideas what to do now please... The C/S is terrible staff are rude and unhelpfull to me no manager has called me back even though i am promised they will. I have asked to end my contract I have been with orange for over 9 years and they say I can't and there is now a problem as there system does not show my renawal date HELP PLEASE>>>>>>>>>>>

Heidim

anyone else having problems ?

bringmeshoes

have you still got a copy of the terms & conditions of your contract? (if not you should be able to find this on orange website) there may well be a clause in there that states if you have a problem and they do not/ can not sort this out within 7 working days then you should be able cancel your contract with no penalty. i would call and demand to speak to a manager as this is your right and refuse a callback saying you want to speak to one straight away. if you get no joy with this tell them you will contact oftel (and contact them if orange do not resolve this) mention oftel and you will be surprised how managers suddenly become available