Won't connect to wireless network - ACER laptop

kazimojo69

Little_John wrote: »

Ok, so the router is issueing ip addresses and your connected correctly to the router.

Have you been able to use the internet on this router before? it sounds like the connecion is either down or not configured.

Now this could be either your existing router is configured for USB connectivity with your existing pc and you use a dial up thing to connect.
or
somthing has gone wrong, have you done a reset or somthing?

in your browser address bar enter 192.168.0.1 and hit enter

depending on the router the results will vary so let us know which router you are useing.

ok - on netgear page

what do i need to do now?

kazimojo69

debsy42 wrote: »

You don't have Norton or anything that might be blocking access do you? When I first got my laptop with Norton preloaded I had to permit access to Internet Explorer etc before I could get online.

just checking this now - but looks ok

albertross_2

http://www.routerlogin.com/setup.cgi?next_file=wire_sel.htm&todo=cfg_init

WPA-PSK (Wi-Fi Protected Access Pre-Shared Key)
Enter a password in "Network Key (8 ~ 63 characters)", the longer the better.
Click apply

if you are doing this bit wirelessly, your connection will drop, and you will either have to put the password and encryption type into the laptop, or use a wired connection if you need to get back into the router settings

Little_John

check that the connection page has the correct details in for your connection. username and password are all you usually need to check.

you can also use the lights on the router to check the status of the link, netgear use a light on the front with an i and a swoosh type thing under it if that is on and green it should be connected and ok. if it is flashing green data is transmiting if it is amber it is syncing or searching with the ADSL circuit if it is off means no connection.

If the light is green and the connection details are there then we can try a few more things.

click start and enter cmd in the search box
type ping www.yahoo.com and hit enter you should get 4 replys

Pinging www.yahoo-ht3.akadns.net [87.248.113.14] with 32 bytes of data:
Reply from 87.248.113.14: bytes=32 time=58ms TTL=51
Reply from 87.248.113.14: bytes=32 time=96ms TTL=51
Reply from 87.248.113.14: bytes=32 time=69ms TTL=51
Reply from 87.248.113.14: bytes=32 time=58ms TTL=51
Ping statistics for 87.248.113.14:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 58ms, Maximum = 96ms, Average = 70ms

If you get anything else try the times dont matter its the responses we are interested in.
ping 87.248.113.14
let me know the results this tests the status of the DNS server if you get the response like i did from ping www.yahoo.com then the DNS arevers are working if you only get a response from ping 87.248.113.14 then you have a connection but the DNS isnt working, you can type http://87.248.113.14 in a browser window and get the yahoo.com page.

Let me know what happens

kazimojo69

Ok - I gave up last night as got so frustrated.

Little John - typed in the cmd thing for yahoo etc - came up not found.

Just looked at the netgear router and the "i" thing - or upside down question mark isnt flashing. should it be?

The green on switch is lit up and the little antennae thing - but that is it.

Is this the prob?

Lorian

Can you post up what ipconfig/all says on the existing (wired?) computer that works.

kazimojo69

so sorry - where do I get this - through the cmd thing?

Lorian

On the start menu ->

start -> run -> type cmd then press newline

In the black box type ipconfig/all

kazimojo69

ok - am I ok to copy and paste it all - it wont give anything I dont want it to give?:rolleyes:

Lorian

It has no secrets, but you can send it me in a PM if you prefer

Also, in that black box type

ping www.moneysavingexpert.com

and tell what it says.