Royal Mail fines for incorrect postage

Butzie

Can't anyone do anything about the excessive "Administration" charges levied by Royal Mail?
They make a £1 charge on top of any postage due when they deem the sender has not paid a sufficient amount.
Since they deliberately introduced a much more complex system for calculating postage (i.e. based on size - and weight, in certain circumstances) this effectively gives them a licence to print money.
The whole situation is reminiscent of the recent excessive bank charges scandal, where they have been shown to be out of all proportion to the actual costs incurred by the organisation.
:mad:

MABLE

Butzie wrote: »

Can't anyone do anything about the excessive "Administration" charges levied by Royal Mail?
They make a £1 charge on top of any postage due when they deem the sender has not paid a sufficient amount.
Since they deliberately introduced a much more complex system for calculating postage (i.e. based on size - and weight, in certain circumstances) this effectively gives them a licence to print money.
The whole situation is reminiscent of the recent excessive bank charges scandal, where they have been shown to be out of all proportion to the actual costs incurred by the organisation.
:mad:

Well we were all sent size guides and they are all available at any post office counter. If we cannot be bothered to check we are paying the correct amount of postage then RM have every right to impose a penalty.

tinkerbell84

Butzie wrote: »

The whole situation is reminiscent of the recent excessive bank charges scandal, where they have been shown to be out of all proportion to the actual costs incurred by the organisation.
:mad:

Aaaarrrrggggghhhhh!!! It's not the same!!!!

OliveOyl_2

It's a pain that the recipient has to pay!!

At work we don't bother to go and collect from the Post Office when this happens (hasn't happened at home) and the Royal Mail returns it (ONLY if a return address supplied :eek: ) to the sender.

Perhaps if many people did that the Royal Mail might re-think it. After all originally postage was due to be paid by the recipient and people worked out ways to send messages with codes on the outside of the envelope which the recipient could read and then refuse the mail :rotfl:

Or senders would learn to be more careful?

TakeittotheLimit.

OP do you know how much it cost RM to deal with underpaid items?

stapeley

We could find a nice big package fill it with junk mail . Write urgent on it and sent it to your favorite DCA . Oh and you must put a samp on it !

shaaark

MABLE wrote: »

Well we were all sent size guides and they are all available at any post office counter. If we cannot be bothered to check we are paying the correct amount of postage then RM have every right to impose a penalty.

But why should the recipient have to pay a fee for the sender's mistake?

HHH_2

On a different note but still royal mail I sent my nephew a present last june, bought international insurance as he lives in Spain. After a month it hadnt arrived, local Post Office said give it longer, another month same advice, eventually filled in form as they had tracked it as far as they could. In spain it was tracked to the local PO then dissappered. I thought I would get the £30 insurance ( item cost £70 but they only pay up to £30) plus the £16 odd it had cost to post it but they declined to pay anything as although I had the receipt for the international insurance for delivery I didnt have the receipt for the item. I am furious as they dont even want to give me back the postage even though it's been proved not to have been delivered. It was "international signed for " I used. wont bother in future!

Tiglet

stapeley wrote: »

We could find a nice big package fill it with junk mail . Write urgent on it and sent it to your favorite DCA . Oh and you must put a samp on it !

If you inadvertently put the wrong postage on it, and the DCA refuses to pay the psotage, it will be returned to the sender, so be sure not to put the address of another DCA on it as the return address.

Shelley84

For business post there is a minumum charge of £5 per posting cheque at the moment, this is going up to £20. So if we only want to send 1 special delivery costing £4.25 (minimum for Special Del) we will have to pay £20!!!

How ridiculous is that! We could go to the post office but sometimes we have a mailing etc.

Can't see how they get away with adding an extra £15.75 for sweet F.A.

(Land_of)_Maz

Also the frustrating thing is when there is a postage label on it, so you can see that it has been weighed measured by a post officer counter and still it is undercharged and the receiver has to pay the difference!

If they can't get it right, what hope for Joe Public!!