Dialaphone/02 warning

moneytalks

Hi

I bought a mobile from Dialaphone on the 02 200 deal,which included double minutes for the first 3 months.I got my first bill and found only the first 200 mins were free and I had been charged £20.00 extra for the additional calls made.I contacted 02 and they asked me to fax the letter to them as this was a "mistake"and they would add the additional minutes to my account,that was today I will keep you informed.Just a warning to others

matrix999

Sounds like a billing error, O2 should be able to sort that out

raj75

moneytalks wrote:

Hi

I bought a mobile from Dialaphone on the 02 200 deal,which included double minutes for the first 3 months.I got my first bill and found only the first 200 mins were free and I had been charged £20.00 extra for the additional calls made.I contacted 02 and they asked me to fax the letter to them as this was a "mistake"and they would add the additional minutes to my account,that was today I will keep you informed.Just a warning to others

When you buy a O2 phone from dialaphone, I don't think you will get double minutes by default. But once you get a letter from O2, saying that you are qualified for double minutes, you should call up customer service and ask for double minutes.
I got one friend who has received double minutes by asking O2 to give him. Other friend didn't call O2, so has still got only the standard 200 mins.

moneytalks

moneytalks wrote:

Hi

I bought a mobile from Dialaphone on the 02 200 deal,which included double minutes for the first 3 months.I got my first bill and found only the first 200 mins were free and I had been charged £20.00 extra for the additional calls made.I contacted 02 and they asked me to fax the letter to them as this was a "mistake"and they would add the additional minutes to my account,that was today I will keep you informed.Just a warning to others

Phoned 02 this am to check if they had received my fax.They had and had added double minutes on from July 05.When I queried the bill I was told that the letter from 02 was an error and should not have been sent,they are issuing another letter explaining this.
I said 02 should be liable for call charges on my bill,I asked to speak to a manager,however I was told that the matter would be dealt with by a supervisor who could refund the call charges but could also take the double minutes allowance away!!so I opted to pay the call charges £20.00 and keep double minutes and texts until October 05

moneytalks

moneytalks wrote:

Phoned 02 this am to check if they had received my fax.They had and had added double minutes on from July 05.When I queried the bill I was told that the letter from 02 was an error and should not have been sent,they are issuing another letter explaining this.
I said 02 should be liable for call charges on my bill,I asked to speak to a manager,however I was told that the matter would be dealt with by a supervisor who could refund the call charges but could also take the double minutes allowance away!!so I opted to pay the call charges £20.00 and keep double minutes and texts until October 05

Just got an email from 02 account manager they are going to credit my account for additional call charges.