Getting broadband in new flat

edited 30 November -1 at 1:00AM in Broadband & Internet Access
2 replies 7.4K views
cmaciver86cmaciver86 Forumite
2 Posts
edited 30 November -1 at 1:00AM in Broadband & Internet Access
I am moving to a new flat in 2 weeks, and hoping to get broadband set up asap, the only problem is i need a BT phone number to put into most comparison websites to get the best broadband deal for me. Are the letting agency i'm renting through at liberty to let me know the current telephone number of the flat? Also i noticed that a lot of websites say i need a MAC code to switch from the current supplier in the property, do i need to find this out through the lettings agency also? Or because im a new tenant and it would be all new names and details on the account can i start from scratch with no MAC code? i know the landlord had broadband in the flat, but dont know if its my right to find out their current phone number and MAC code. Hopefully thats not too confusing, and someone can help me!

Thanks guys! :)


  • Hi cmaciver86

    Welcome to MSE.

    It could be worth geting in touch and seeing what the current position is with the broadband in the flat. It may be possible for you to take over the account i.e. just change the name and bank details on the account etc. This could be the cheapest solution in the short term with the least down time.

    Alternatively, the landlord / letting agency should be happy to give you the current phone number for the purpose of setting up your phone, broadband etc. If you can get the current phone number and it is a BT line then you have a good chance of getting it reconnected for free with BT. (Ideal world).

    A MAC is needed when you are changing providers yourself. If the current tenants cancel their broadband when they leave then you are effectively a new customer and wouldn't need a MAC.
    Personally I'm always ready to learn, although I do not always like being taught - Sir Winston Churchill
  • Sue-UUSue-UU Forumite
    9.2K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Hi cmaciver,

    Mike's quite right with all he's told you. I also wondered - if you're unable to get the phone number from the the landlord/letting agency - then is there any chance that you could knock on the door of the current tenants and ask them about BB, if they have it? It could prove to be very handy.

    Good luck and a good move, Sue.
    Sealed Pot Challenge 001 :DMy Totals = 08 = £163.95 09 = £315.78 10 = £518.80 11 = £481.87 12 = £694.53 13 = £1200.20! 14 = £881 15 = £839.21 16 = £870.48 17 = £871.52 18 = £800.00 19 = £851.02Grand Totals of all members (2008 uncounted) 2009 = £32.154.32! 2010 = £37.581.47! 2011 = £42.474.34! 2012 = £49.759.46! 2013 = £50.642.78! 2014 = £61.367.88!! 2015 = £52.852.06! 2016 = £52, 002.40!! 2017 = £50,456.23!! 2018 = £47, 815.88! 2019 = £38.538.37!!!! :j
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