Seller sent item in brown paper, delivered damaged who's fault?

custardy

problem is what is excellent for a 2nd hand item.
thats the point of dispute

DrFluffy

The damage to the box looks old...

BaileyB

Yes that looks like its been like that for ages. Are the bongos in excellent condition? As they are boxed and with all manuals. If i was reading that i would just asume the bongos were in excellent condition.

Did you email him to confirm the box was in great condition? I would still refund you the 15% as its so much easier that way.

ormus

it will be interesting to see what they finally decide at ebay/PP.
i can see what you are saying, but my point still stands.
the crucial words are "not significantly as described".
good luck anyways.

fuzzgun19

When I looked at your photos, The damage wasn't as bad as I'd expected it to be.

It does look a little squashed in one picture.

Did the seller have a picture of the item from his listing in 'excellent condition'? could you copy/paste it here?

Hintza

You were offered £2 and you turned it down? It is going to cost you more to sort it out.

But thats your perogative I suppose.

hippyadam

TBH i probably would have let it slide for £2.00 and a sorry. But the sellers attitude wound me up and foolishly i let it cloud my judgement.

I was fairly annoyed that it arrived with a hole in the front and was pretty battered. I dont mind buying second hand goods if they're in good nick i just dont wanna look like a cheapskate giving an 8yr old kid a really battered gift i guess...

Im still half tempted to see what paypal say, im not paying to return it to him tho as i balk at the idea of shelling out a further £6.00 that he wont refund...

fuzzgun19

I think there's an option on the paypal dispute to say you will accept a partial refund.

I did this a while ago and was accepted. You could try that..?

hippyadam

Well after much wrangling i finally got a 15% refund...

Thanks for all your help folks

ormus

well done. i think you did well there.