3 what a bunch of bankers!is this rite

deano72_2

wont go into it all,
took new contract out with them 8th jan,from day one they had trouble with network & could only use the fone 50% of the time..so gave them 2 chances to fix the network problem before i said enough is enough i want to cancel which was monday,well after bout 30 fonecalls to india,3 visits to the 3 shop & even the manager looseing his cool with them on the fone to india i managed to get my pac no & cancel the contract..anyway they want to charge for the january even tho couldnt use the fone 1/2 time & also they said i need to give 30 days cancelation notice so there going to charge me for feb,even tho iv gave the fone back & canceled as from today!!
what a bunch of amautures,,,looking to go to voda now,but do they have call centers in india as cant be going thro all that again...im spewing :mad:

alnsv1000s

I am currently in conersqtion with Three in regard to a customer who got his phone 2 weeks ago and is constantly getting No Service on his phone for hours and then reception comes back for a little while.

There reply was that they have degraded some Base Stations and have engineers working on it, and in one location where he works in the East End of London they won't have them up and running properly for 3 months.

They offer no compensation and to be honest I will not sell another Three phone until this problem is resolved.

On thier coverage map on thier website they boast about thier coverage and upon entering the customers post codes of where he lives, where he works and where he spends a lot of time, it still shows Good coverage.

If other people who are on Three are having thee problems please post here your area and how long the No service has existed.

I will pass this onto the relevant department at Ofcom.

I think they have cut off base stations as they are going to integrate with tMobiles superior network shortly, but customers should NOT be affected in the way they are.

I do not sell a lot of Three so your input would be helpful.

deano72_2

well for what its worth i live in andover hants,,but funny enough think its sorted as fone is ok today but still counting down the days till i can jump ship as cant be going thro that hassle again if a problem occurs..

System

Even if their network is partially down, could the phone not roam onto either Orange or O2's 2G network?

alnsv1000s wrote: »

I am currently in conersqtion with Three in regard to a customer who got his phone 2 weeks ago and is constantly getting No Service on his phone for hours and then reception comes back for a little while.

There reply was that they have degraded some Base Stations and have engineers working on it, and in one location where he works in the East End of London they won't have them up and running properly for 3 months.

They offer no compensation and to be honest I will not sell another Three phone until this problem is resolved.

On thier coverage map on thier website they boast about thier coverage and upon entering the customers post codes of where he lives, where he works and where he spends a lot of time, it still shows Good coverage.

If other people who are on Three are having thee problems please post here your area and how long the No service has existed.

I will pass this onto the relevant department at Ofcom.

I think they have cut off base stations as they are going to integrate with tMobiles superior network shortly, but customers should NOT be affected in the way they are.

I do not sell a lot of Three so your input would be helpful.

cluuuuur

I live just outside of Hull. For a few days in January I had no service, ostensibly due to a fault. When I reported it to them, I asked them if this meant that I would be getting money back for this month's bill since the phone was unusable - the advisor I spoke to agreed, but said I had to call back at the end of my bill cycle (on the 7th), so we'll see whether or not they actually uphold this. I did ask them to make a note on my records, but the last month I've had with 3 doesn't give me much hope.