Have £6-50 Vodafone Credit But Cannot Use Phone

chrishowe

Please can anyone advise of a way to resolve this problem.
I have £6.50 credit on my Vodafone pay as you go phone but am unable to use it.

Customer services tell me that as I have not made a call within the last 3 months then this is frozen and can only be available by adding a £5.00 top up. Can they legally do this? It smacks of theft to me or at least bully boy tactics.

As this is my money I asked them to either re-activate the credit or send me a refund.......both of which was refused.:mad:

How can I to sort this...........without paying another £5.00?

galaxynicole

Afraid not. If you don't want to lose the number (and have to buy another sim card plus the credit), put a fiver on and just make sure that you make an call every three months even if it's just ringing your house phone. Just pick up and say hello and put it back down again.

Otherwise, this will just keep happening. Like some networks make you spend £10 every month or so, Vodafone wants to you make a call every three months. There's 6 months window normally. After three month it gets put into semi-quarantine and then between 2 - 3 months, it gets cancelled and the number gets recycled. They presume that the sim card is lost or stolen or barred since the number hasn't been used. Otherwise by now we would have many more digits to our mobile numbers. It might not seem fair but there's no way around it. Believe me, I've tried for many customers.