Conned by Vodafone

Hardrivejack

Hi All

I’m hoping someone will be able to offer some help or advice. Basically I have been with vodofone firstly with carphone warehouse and then with voda directly when they took it all back from cpw.

Unfortunately I’m a bit of a phone geek and I always upgrade as soon as possible and so I never ever take out 18 months contracts.

I have one account but with 2 contracts and a regular payment for a paygo all linked on the same account.

I upgraded last year when the N95 was released and then again in October for the other contract so I was expecting to be able to upgrade fairly soon on one the contracts.

With N95 I contacted them for an upgrade and was told I couldn’t have the handset free on the existing tariff and would have to pay (I think around £150) so I refused. I then requested my PAC code and a day or so later get a call asking why I have requested it. When I explain that a number of dealers are offering the handset either free or with psp or xbox and so why should I stay end of conversation really. So another day or two pass then I get a text saying if you still want an N95 we can offer it you for free so I call and arrange the upgrade.

Both times it wasn’t until I received the handsets that I realised they had upgraded me onto 18 month contracts and I have then had to contact them to change it 12 months.

I contacted them yesterday to find out when I could upgrade and was told it was August for both contracts so I basically told the person I spoke to that both contracts should only be for 12 months. She agreed that she can see where I have contacted for the contract in October but not for the previous one. I told her that I had definitely contacted them and changed the contract duration because I never have 18 months contracts but she just advised me to check my paperwork.

I know I definitely changed it because I had the date wrote down for when I would need to return the handset if the revised paperwork had not arrived. I even kept the phone boxed and in the office with a receipt I’d made out for the courier to sign if I needed to return it. The paperwork arrived a couple of days after I called them and so everything sorted.

I tore the house apart but now can’t find the paperwork and it seems it’s a case of my word against theirs.

Can anybody offer any advice?

Hopefullyuseful1

It definitely seems like there's been some confusion over what length of contract you're supposed to be on. I would like to help you resolve this issue, to do so I will need to look at your Vodafone account. If you'd like me to this then please contact me using the Vodafone online contact us form here. Please fill in all the details it requests and this will enable me to access your account without needing to ask more questions. If you include the code FIT135 in the body of the email it will ensure it comes through to my team.

I look forward to hearing from you so we can get this all sorted.

Thanks
Hopefully Useful
Vodafone UK