No £10 refund from THE LINK

The_Biff

I mailed in my old phone in a pre-addressed envelope to a subsidiary (?) of The Link in order to get the £10 refund.
They asked for the sales invoice to validate the transaction, which I sent them. (I don't think I kept a copy). This was over 5 weeks ago.
What should I do now?

(Let this be a warning to potential LINK users)

mjenn5

I would give them a call.

I did this some time ago and seem to remember that I went over the 28 day limit by a couple of days.

It took so long for the cheque to come through that I scratched my head when it appeared and then remembered.

How did you post it? I shouldn't worry about not having the invoice just call them they should have it on record with your address.

Let us know how you get on.

simon_hzero

They're either very slow or there has been a mix-up.

I mailed in handsets on 2 previous occasions, and got cheques back. Can't remember how long it took for them to turn up but it didn't seem to be that long.