Unsolicited goods?

superscaper

I can see your point to an extent. I'm not advocating lots of communication but just one quick phone call rather than relying on email which will drag the whole thing out. One phone call to speak to a real person and that's enough as far as I'm concerned to get it resolved there and then and arrange a collection time etc.

dmg24

superscaper wrote: »

I can see your point to an extent. I'm not advocating lots of communication but just one quick phone call rather than relying on email which will drag the whole thing out. One phone call to speak to a real person and that's enough as far as I'm concerned to get it resolved there and then and arrange a collection time etc.

Absolutely. Emails can be missed, ignored, deleted by mistake, undelivered etc. A phone call is immediate, and the situation will be resolved in a few minutes.

By not calling them, the OP is leaving themselves open to all sorts of problems in the future.

fwhorn

In this day and age email is more important than a phone call. An email is traceable, to when, where and who it was sent to. A phone call can be ignored by not logging it, or not getting you sentiments logged as you would like. There are loads of instances on this forum when someone has rang to complain and the call never logged.

This though is my opinion, and is what I would do.

dmg24

Emails are rarely completely traceable. As a lay person, try telling a judge 'well I sent it, so it must have arrived'. You would not have a leg to stand on.

Here's an original thought - why not send an email and make a phone call. No great effort ... the way that some people are reacting, you would think we had suggested him physically taking the item back to the company!

superscaper

fwhorn wrote: »

In this day and age email is more important than a phone call. An email is traceable, to when, where and who it was sent to. A phone call can be ignored by not logging it, or not getting you sentiments logged as you would like. There are loads of instances on this forum when someone has rang to complain and the call never logged.

This though is my opinion, and is what I would do.

In my experience you're less likely to get things done by email and I have to agree with dmg24 that there's no way of proving an email got delivered successfully, companies can always claim it went in the spam filter (and that could even be true). In practical terms it can take an age for a company to get around to it if they have a backlog. I've seen them take months to respond to emails even though they were completely earnest and weren't ignoring them. With a phone call at least you can note which real human being you spoke to and you have your phone bill to prove you phoned them and how long you were on for. In future I think I'll even record such phone calls.

I'm terminally shy in real life and so my own personal bias is to use email whenever I can but I think you have to be realistic about when it's most practical and simplest to make a phone call.

superscaper

dmg24 wrote: »

Here's an original thought - why not send an email and make a phone call. No great effort ... the way that some people are reacting, you would think we had suggested him physically taking the item back to the company!

In fact that's what happened with me, I sent an email originally and followed it up with a phone call when a reply wasn't immediately forthcoming. I'd rather have it sorted one way or another immediately than leave it perpetually hanging just on some kind of principle.

dmg24

Also, with a phone call, an itemised bill detailing a call of sufficient length to have had a conversation, will be sufficient evidence to prove that communication took place.

fwhorn

Your points are taken on board, but showing an itemised bill to a judge means you rang a company and does not show content. Some companies email you when you have a problem, like what as happened in the past with me. So you reply to that email, it wont get stuck in a filter. On another point, why should I pay for a phone (never a freephone) call to company who as made a mistake, you would do it as good will. If nothing as happened after that first approach then I will email them, if they cant be bothered to answer either then where do go from there?

I am now talking about past experience and not hypothetical, trying to find a phone number to complain on is getting harder and harder, you will soon have no choice but to email them.

superscaper

fwhorn wrote: »

I am now talking about past experience and not hypothetical, trying to find a phone number to complain on is getting harder and harder, you will soon have no choice but to email them.

Isn't that the whole point of "reasonable attempt to inform" though. If it's easy to phone then I think that should be preferable. If you can't easily find a number then I don't think anyone is disputing in that case that email can be the limit of reasonable attempt at contact.

Ephemera

dmg24 wrote: »

Also, with a phone call, an itemised bill detailing a call of sufficient length to have had a conversation, will be sufficient evidence to prove that communication took place.

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