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£6 purchase from hongkong..22 days and not here..what now
steveo3002
Posts: 2,731 Forumite
okay i bid and paid for a item from hongkong 22 days ago, value £6
its not arrived and i emailed the seller to chase it and no response, they have good feedback btw
what do i do now...i paid via paypal, can i claim it back?
never had to report a bad seller or claim money back so any help appreciated:p
its not arrived and i emailed the seller to chase it and no response, they have good feedback btw
what do i do now...i paid via paypal, can i claim it back?
never had to report a bad seller or claim money back so any help appreciated:p
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Comments
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When did you email? From past experience HK/China sellers take a while to respond, not helped by time differences. Maybe try emailing again0
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been a good 48hrs for them to respond
what are the time restraints in requesting a paypal refund0 -
You can put a claim in now, and I think I would if you have had no responses or other contact.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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I have ordered a few items over the yrs from Hong Kong, etc. and most times the items arrive with no problem. Sometimes however, things can get lost or you just plainly get ripped off but then again...that can happened anytime and with any seller worldwide.
Anyways, I would contact the seller again and also claim thru paypal!
*If you like the advice I give...let me know by clicking the THANKS button* 0 -
can someone please point out how i begin to make the claim? is it via ebay or paypal?
never done it before0 -
ask them how it was sent... could be surface mail which takes months...0
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Could also be stuck in Customs, i regually order from HK usualy i get my items in around 5-6 days0
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ask them how it was sent... could be surface mail which takes months...
Unfortunately according to the Op the seller does not respond to email enquries and I would have thought that very few sellers would risk surface mail anyway due to the chargeback problems when delayed.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
steveo3002 wrote: »can someone please point out how i begin to make the claim? is it via ebay or paypal?
never done it before
Log into paypal and there should be a tab near the top called something like 'resolution centre' . Click on that and follow the instructions, make sure you open the 'item not received' claim.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
right thanks for the info
ive opened a dispute...so if dont hear from the seller in a few days to i just change it to a claim?
if paypal refund me...can the seller leave bad feedback if i do?0
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