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Primus. When did you last have a bill?

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Comments

  • steven_cardwell
    steven_cardwell Posts: 223 Forumite
    Part of the Furniture 100 Posts
    Sun wrote: »
    I just called Primus, firstly they were unware of the problem !

    Then On Hold.....transferred to another department......"Yes Sir, we are having techical issues and we are now reloading the bills, please allow couple of hours or latest by tomorrow morning you can view your bills."
    Still no sign of the bill:confused:
  • Sun
    Sun Posts: 326 Forumite
    yep same here.....!!

    very poor customer service.
    All I ask is the chance to prove that money can't make me happy.
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    A change of explanation now:
    A large amount of the bills that were sent out were sent out with the wrong charges on two particular dates. As a result we have called back all the bills we have sent to be calculated again. We will be sending them out in their amended form next week. The payment date will also be later as a result of this.

    Please accept our apologies for any inconvenience caused.

    Regards

    Primus Telecom
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • alan99_2
    alan99_2 Posts: 225 Forumite
    Primus ebilling is now okay.

    Alan
  • ~Chameleon~
    ~Chameleon~ Posts: 11,956 Forumite
    10,000 Posts Combo Breaker
    Had my bill in yesterday, all 13p of it! :D
    “You can please some of the people some of the time, all of the people some of the time, some of the people all of the time, but you can never please all of the people all of the time.”
  • anxious_london
    anxious_london Posts: 1 Newbie
    Have now had second bill from Primus (January one vanished) both the same £5.00 - cant access ebilling - joined in Nov 07 - know I have made many many calls and now worried I will get an enormous bill - can't get any sense out of anyone on phone line - anyone having similar problems - any solutions???:confused:
  • caliston
    caliston Posts: 173 Forumite
    Car Insurance Carver! Cashback Cashier
    Last bill 15th Feb here, which was about 6 weeks later than normal and contains calls from 15th Nov-14th Dec. Nothing after that.
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