Leaving AOL?

fairmorn308

Hi

I have been with AOL for many years now and now really think it is a waste of money with them cause all i really use it for is email and connection which any other company can offer.

I am paying £30+ for 2mb connection

Sometimes its alot higher due to the txt service they offer ( addictive ) and they just charge it to your account end of the month

what am looking for is just a basic company that is good and realiable and only looking for about 1mb connection and can offer direct debt aswell. Also would be good if can get a package that offers a phone line deal aswell as long to re-activate the line so can use landline again

any ideas would be good

thanks

duncansby

Hi - I've recently switched fromBT to madasafish - cost is 17.99 per month for 2.2meg speed, with 4 months free if you have your own modem which I presume you do. The switch was very easy and went well. The only catch is usage is capped at 5meg, but unless you are a heavy downloader that should be plenty( I was paying BT 29.99 per month for 1meg connection)

Many companies such as wannadoo, onetel and toucan do bundled phone and broadbrand and are worth checking out - wannadoo is currently 17.99 for wireless broadband with 6 months free evening and weekend calls, ( worth approx 3.99 per month)

alared

Fairmorn308
They all seem to be raving about https://www.e7even.co.uk at £10 a month if you pay upfront for two years or a one year contract.
Read the referrers board.

margaret_3

Fairmorn.
I would advise that you go to www.adsl.org and read about all the ISPs there. I could heartily recommend metronet where the tech. support is 2nd to none. They even contact members from home and nothing is too much trouble. They are VERY reasonably priced too. Read about them on the above forum.
Margaret

fairmorn308

I dont do alot of downloading just really need it to get access tho.

Also how to i go about changing over without loosing days or a week without connection.

duncansby

When you change broadband providers, most will give you a migration code. I gave this to my new ISP and 5 days later was unable to connect to my old company, and then simply logged into new provider. I also had a couple of weeks overlap so that I could still collect emails using old email address as well as new one.

fairmorn308

so all i need to do is phone up AOL and say am leaving and they will give me a code and then i phone up the new provider and give them this code and say want to join them?

fairmorn308

I was looking thru some AOL details last night and noticed a email address to send to cancel my account and i did this and this is the reply i got

"Dear Member,


Thank you for your recent email. With reference to your query regarding the cancellation of your AOL Broadband account, we would like to inform you that as of today, the total elapsed time on your Broad band contract happens to be 9 months 2 week and 3 days.
Kindly note that if you wish to cancel your Broad band account, you may please resend us your request after the completion of the contract period ( 12 months).
We would appreciate if you could resend your request via email at REPLYCANCELUK@AOL.COM. Alternatively you could contact us via telephone on freephone 0800 376 5432 to cancel your account, or to discuss what improvements we could provide that would encourage you to remain a member of AOL.
For any further querry please call our Billing department on 0800 376 1324 , as they will be in the best position to assist you with your concern.
The Call Center is open from 8am until midnight, seven days a week.
Our apologies for any inconvenience faced by you.
Regards
AOL Member Services "

Where do i stand cause i have been with them for broadband for over 2years now and overall more than 8yrs in total

I think its time for a phone call to them

Den

I think AOL recently changed their T&C and removed free support number, and its changes their terms and conditions. You should be albe to cancel your contract.

fairmorn308

well am going to phone the up and kick up !!!!!! with them due to this as i want to reduce my out goings and there stopping me