Bt Option Change Charges

carlsimon

HI, i came back to bt september last year. and in december i changed to option 1 from option 2. at no time did they tell me on the phone it will cost you £141.70 for changing options. the customer service person never told me on the phone and if she had i would have said don't bother changing it. i never got a copy of there terms and condition through the post (i think cause of the post strikes.) i didn't know this option had a 12 month contract, So how is it my fault. I asked them to just change me back to option 2 but they said no you have to pay the fee. I think this charge is crazy. please help. i have wrote them a letter and email them. carl.

jhp

Did you by any chance sign up for this .

http://www.callsave.bt.com/eveningweekend/index.html?s_cid=con_FURL_freeyear

Its an 18 month contract.

Even then i cant see how a charge of £141.70p has arisen. Did you sign up for other add ons. Can you break the figure down

carlsimon

I didnt sign anything. they say it is a 12 month contract. all it says on the bill is......BTT2 Mutch Special Offer(Term) £141.70.
i have no add ons. just change from opt 2 to op1.
carl.

jhp

carlsimon wrote: »

I didnt sign anything. they say it is a 12 month contract. all it says on the bill is......BTT2 Mutch Special Offer(Term) £141.70.
i have no add ons. just change from opt 2 to op1.
carl.

When i say sign up did they offer you Option 2 Free Evening and Weekend Calls and did you accept their offer.Or did you ask for basic Option 2 at £3.45p a month.

sw33ti3

Hi there...

I thought I would google this as I didn't understand why I had been charged...

I have just received my latest bill and all it says is BTT2 Mutch Special Offer(Term) for £130.55.....

This is very random and I do not believe I have changed anything on my account other than getting BT to own up to the countless mistakes they have made with my account. Luckily I have all the emails they have sent to me regarding that matter.... I shall be calling them tomorrow.

If this is indeed a charge for changes to the account then they werent made by me but a stupid BT advisor.

Kind Regards.

stulemanski

In late November, my wife phoned BT to inform them that we were moving house and got talked into switching us over to BT Together Option 2 with an 18 month contract.

We never received the Terms and Conditions through the post. I've now found out about exactly how bad these T&C are (I visited the webpage after their customer services people told me that it would cost £260 to switch).

BT are now saying that we're outside of the 7 day cooling off period, but it doesn't seem right that they can make up whatever T&C that they want, not send them to us, and we're bound by them. Am I right in thinking that the 7-day cooling off period only begins once written confirmation has been recieved? In which case (since we've never recieved a written copy of the T&C or even a written letter informing us of the change of call plan) we are presumably still within our rights to cancel?

Anyone know what the exact legal position is on this?

(If I wanted to argue this in the offensive rather than the defensive, I could turn round and say that by entering into a contract to supply me with a phone line, they are subject to my standard T&C, which involves... well whatever I fancy really? I don't see any reason why their T&C should take preference over mine...)

Drunkstar

stulemanski wrote: »

Am I right in thinking that the 7-day cooling off period only begins once written confirmation has been recieved?

Nope, its 7 days from when the service is activated.

As for the T&Cs, as you are buying their service then you are bound by BTs terms, they arent buying your service.
At least thats how I would understand it to be.

stulemanski

Drunkstar wrote: »

Nope, its 7 days from when the service is activated.

As for the T&Cs, as you are buying their service then you are bound by BTs terms, they arent buying your service.
At least thats how I would understand it to be.

I know that's what BT are claiming, but I don't think it stands up under consumer law:

http://www.consumerdirect.gov.uk/after_you_buy/buying_at_home/returning-cancelling/

"You also have a further three months to cancel if you were not given all the necessary written information. If the trader gives you this information late - but still before the three months are up - you will have seven days to cancel from the day you receive that information"

Yes, I know it looks like I've answered my own question, but I just wanted to check with someone that might know the legal position better than me...

Anon

Drunkstar wrote: »

Nope, its 7 days from when the service is activated.

We only signed up to BT last week and our phone went live yesterday afternoon - VM have finally agreed after a month of stonewalling that our property is serviceable and we can transfer our services. As a result, unfortunately we are going to have to cancel BT (I say unfortunately as they have been really helpful and a straightforward process unlike VM but VMs cable internet is better than ASDL). Does activation refer to the line going live or when we phoned up last week?

Many thanks

Anon

PS - We have received the DD instructions but nothing else so far. I think Corporate Britain assumes everyone has internet access these days which is not the case and they should continue to provide written T&Cs.

Drunkstar

The 7 days I mentioned is for the special offer, not the actual service of the line. BT WILL hold you to the contract in your case I would imagin.

jodavid_2

the same happened to me they charged bout 150-200 quid for changing options, so i rung up and gave them a right roastin tellin them that i had no paperwork or contract for a 12 month option, suprisingly, after speaking with the boss, they apologized and knocked it off, so stand your ground! they will try what they can, coz there losin too many customers