does anyone know how long ipoints will be down for??

wellsie82

does anyone know where to access the previous tickets?

they've closed 4 of my tickets down today and now i cant find them to see what their comments are, also the points haven't been added :rolleyes:

oXojodieoXo

i can even start a ticket lol but you always get bugs on a new site

wellsie82

oXojodieoXo wrote: »

i can even start a ticket lol but you always get bugs on a new site

http://www.ipoints.co.uk/query/claiming-ipoints

hope that helps

btw dont give them any excuses, ipoints are terrible!

cdodd

what do we think to the new site? looks brighter (did a survey for the a while ago re new logo) do you think the prices for rewards have gone up ? i usually get leisure vouchers, can't see them any more, but there are brewers fayre vouchers and they seem a little more expensive, so may have to wait a little longer for next voucher

Indispensable_Hobbes

I cant log in. I registered under one email and amended my details a few weeks ago. The updated site doesn't recognise either email address.

jo_b_2

cdodd wrote: »

what do we think to the new site? looks brighter (did a survey for the a while ago re new logo) do you think the prices for rewards have gone up ? i usually get leisure vouchers, can't see them any more, but there are brewers fayre vouchers and they seem a little more expensive, so may have to wait a little longer for next voucher

They've removed some of the rewards - including Moonpig cards - which were the only reason that I bothered signing up to ipoints! Very disappointed with the new site and the rewards available. I won't even mention the number of points that you need to get anything half decent! :mad:

I'll still claim ipoints from internet shopping (when you claim at the end and still use Quidco) but won't waste any time otherwise.

Lucifer68

The new site is HORRIBLE! and the 1 reward I was saving up for has gone (laserpod). :mad:

edit: my mistake, its still there. Still hate the new site tho

oXojodieoXo

http://www.ipoints.co.uk/catalogue/reward/1213/laserpod/3270

is that what you wanted??

oXojodieoXo

lol u were quicker than me lol

thomas58

They dont seem to have done enough testing of the website before launching it on the web (especially the help part of the website) . It seems that some of the site is in french e.g on the customer query webform next to nature of query it says "choissez un theme" (which I assume means chose a option).

It seems alot like the awful customer service that ipoints have ,I ordered a dvd on October 1st 2007 and still havnt got the dvd or my ipoints back . After 3 weeks I hadnt got it so I enquired about to ipoints and they contacted send it who said it was out of stock. Another 3 weeks went by and it still hadnt arrived so I contacted them inquiring on the status of the order. After another 3 weeks went by before I got a reply asking me whether I had got the dvd and if I hadnt he would chase it up asap. I replied saying I still hadnt got it . It took another 2 weeks for a reply (after I had submitted another query) saying he would contact the supplier (send it) and I should get a reply in 3 working days. So far I have still not got what reply he got from send it. At the begining of this month I requested the order be cancelled and my ipoints be refunded to which I have also had no reply or refund despite my submitting several querys (& this week a couple of emails) . Basically I have had no reply to any querys or emails I have sent to ipoints for nearly a month (and broken promises for 1 month before that).
I have emailed send it myself (who replied within a couple of days) who say the have no instock date and to phone ipoints if I want it cancelled. Has anyone tried phoning ipoints recently if so are they as useless as telephone support as they are in webform/email support (as I dont want to waste money on call charges as well as time on trying to get this matter resolved).