complaint with 3 advice please

s1h

I have complained to 3 about poor service, my contract is at the end of its 18 months and I am cancelling it not continuing it. I have had nothing but problems with them The most recent being:

Basically one of their advisors saying he wont cancel my contract because I called 3 incompetent. He also said to me did it take me 18 months to realise they were incompetent. He also told me to write a complaint and "we will see who is right and who is wrong" along with shouting at me. They then disconnected the phone without notice a couple of days ago which I had not asked for and there was no money o/s arrears etc.

I have complained to the executive office who have emailed me saying the phone call was not recorded (conveniently i think) apologising to me and offering a £30 credit to the account as a goodwill gesture.

Should I take it or push for more? My final bill will probably be about £65 so I wouldn't mind getting it wiped. I think £30 is a bit low.

Thoughts/advice please?

carla40

stick to you're guns, if they want you to stay enough then they should make it worth you're while

s1h

carla40 wrote: »

stick to you're guns, if they want you to stay enough then they should make it worth you're while

There is no question over the fact that i am leaving them, i have already taken out a new contract with vodafone.

Im just unsure whether £30 is a fair level of compensation for the problems i have had.

diamonds

prob not but as you are leaving Exec Office wont offer more, ask for a deadlock letter £30 is not good enough & you want to go to Otelo