orange and missing credit

charleypink

hi everyone,
i was hoping that someone might be able to help me.
i have a pay as you go phone with orange, and for a while now have thought that my credit seems to be going very fast. i haven't really kept a check on it in the past, but since topping up the other day i have been tracking it closely.
Last night i had a balance of £19.60, i signed up to manage my account online, and this also said i had the same balance. A little later i phoned 453 to check it and it said £3.45, What!! so i kept checking it and the balance kept going up and down. This has happened to me before, and then went up to what i trusted was the right amount of credit. (sorry to go on).
However last night my credit only went back up to £18.95, i hadn't called or txt anyone, yet i had lost 65p. I have no idea how long this has been going on, and how much money orange have taken from me!!
please help! charley:p

GunJack

Think you need to call Orange about this one. They should be able to verify that you've not made calls or texts, and should investigate what's going on.

charleypink

i forgot to say, I did phone orange this morning, but iv'e got to wait 24hrs for the system to updates and they can see calls have been made, or should i say not made! I was just wondering if this might be a problem that others have had.
charley:p

littlemissmoney

I have this problem as well. I just phoned 453 about 7 times and my credit yoyo'ed from 4p to £20! I think it should be about £18. I emailed them in December and they said they are aware of the problem and it's now sorted. Hmmm. Have emailed them again today. I will see what they say. What did they say to you?

SunFlowerPower_2

I had £45 of credit on my payg account this morning. 1 hour later it's all gone :mad:, and I didn't even use the phone! Not first time something like this has happened with Orange. They are investigating it. Won't hold my breath though.:(

in_the_Cotswolds

A friend of mine had the same problem. I put £10 credit on her phone for her about half hour later it had virtually all gone. She finally got it sorted a company was downloading "stuff" and was charging her £1.50 a time.

My daughter had the same problem and ended up changing her number.