internet goes off when home phone is used

dontwannabeindebt

just wondering if anyone has any techie help with regards to this...

I recently got new ISP (O2) but since using the new router that came with it everytime the home phone is picked up or put down the internet goes off for a couple of minutes.

I'm sure it's all connected properly,

but it's driving us mad (especially amongst other calls, we have a teenager in the house who ALWAYS on and off the phone to his girlfriend - meaning that the internet goes off lots of times when you are in the middle of something:mad: )

jmc160

What kind of connection is it? Is it ADSL? If so, do you have a microfilter on the line?

(Just in case you don't know, it's a little box that plugs into your phone socket, then the phone and modem both plug into that. It then seperates the voice and data as it comes down the line and prevents the same problem as you're having. There should have been one that came with the modem).

madmum33

My initial thought is that it's interference - do you have a filter for every item plugged into the socket? You need one for the router, one for the phone etc.

Can't think what else would cause the problem but someone with more experience is sure to be along soon

JOel_2

Its usually the lack of a microfilter on the line that causes the problem. Its sensible to have a microfilter on every socket in the house.

Joel

PaulK_3

Any telephone socket in use on your line must have a filter on it unless you use a pre-filtered master socket. If anything is on the line without a filter then the phone will put noise on the line and if your SNR drops too far you will lose your ADSL signal.
If filters are in place correctly it will be an issue with the tied pairs at the exchange I would think.

espresso

JOel wrote: »

Its usually the lack of a microfilter on the line that causes the problem. Its sensible to have a microfilter on every socket in the house.

Joel

No it is not, ADSL filters are only required on sockets that are used e.g. phones, faxes, modems, Sky etc. Too many filters can also cause problems! One filter can cover all extension sockets in the property, as it does in mine.

dontwannabeindebt

thanks for the replies guys, and gals

I had thought that all connections had filters because I remember doing them all a year or so ago...anyway just checked and my downstairs phone socket had no filters, so I've just added a filter but them the internet wouldn't come on at all (tried switching router off for a few mins),
Any ideas???

I only have one socket in my house, thats downstairs, all the other phones etc come from extensions, I have the SKY thing plugged into my phone socket first then others plugged into that, does this sound correct?

Thank you in advance for your help

mountainchrisriver

filter may be up the creek? do you have another one to check?

dontwannabeindebt

mountainchrisriver wrote: »

filter may be up the creek? do you have another one to check?

Hi
yes I have quite a few of them, have tried a couple.

Would you recommend just using one filter right at the phone socket? or should I add a couple more in at the upstairs phones/computers?

thanks in advance

rocking_horse

Do you have what is known as a BT Viscount phone? They were one of the trendy but quite common push button phones from the early 80s. We have one and even with a filter it cuts of the internet.

PaulK_3

Make sure the ADSL filter (little white box with 2 telephone sockets in it marked phone and modem) is the first thing on the socket, into that plug the telephone and cable for the router. Do not plug another filter into the other end of the telephone cable etc as 2 filters on one line will cut the ADSL signal.
Are they proper extensions or plug in extensions? If they are plugged in extensions then do not add filters to them if you have a filter plugged directly in to the main socket first.