PC World

Torontogill

Hi all,

I hope someone here can help me out as to where I stand with this little problem I am having with PC World.

At the end of August last year I purchased a PC for my son who is at university in Lonodn, I decided to use PC World for this as I thought that if he had a problem he could always return the PC to his local store not the one I brought it from. Within a week, the PC had gone wrong, firstly the keyboard and mouse stopped working, my son purchased a new keyboard and mouse at his expense and got himself up and running again, but not for long, within a couple of days the PC wouldn't boot up, it just kept 'beeping' at him, several attempts at removing the power and plugging back in seemed to work, this continued in the same vain for a couple more weeks or so, then this little trick stopped working, so he rang the PC World tech support (the Tech Guys) and they told him to unplug the PC and then press and hold the power button for 10 seconds or so, then try again. Once more this little trick got him up and running, but he was having to do this every time he booted the PC up, eventually this trick stopped working, so another call to the 'Tech Guys', they told him that the PC needs a new motherboard and that they would arrange for an engineer to call and fit it, he was told that this should only take a couple of days. Last Friday, I phoned up PC World customer services to complain that the repair had not been completed yet and that my son was told a couple of days for the repair, not a month. After 40 minutes on the phone PC world finally agreed that My son could take the PC back to his local store and get a full refund, which he would use to purchase a different PC, with him paying any price difference. Monday of this week my son returned the PC to his local store, but as he didn't take the monitor with him, they deducted £80 from the refund. My son was not aware that the monitor was part of the package, he assumed that I had purchased it seperately. He rang me while he was in the store and I told him to ask the store manager that if he returned with the monitor the next day would they give him the £80. The local store manager said that he wouldn't. I rang PC World customer services the next day (Tuesday) and was told that as the monitor was not faulty they didn't have to take it back, I explained to them that it was part of the PC package that was faulty and as my son had now purchased a laptop to replace his faulty PC, the screen was of no use to him. I was basically told that was tough, they are not taking it back.
Now to my question, have I any rights under the sale of goods act to demand that PC world take the monitor back and refund the £80.
I should of added that if my son had returned the monitor with the base unit on the Monday he would have got a full refund.

Many thanks

Paul

Blacksheep1979

Sorry but he should have checked wether or not the monitor was part of the package before going to the store - I'm surprised they accepted it at all.

When you assume you make an !!! out of u and me...

Torontogill

Blacksheep1979 wrote: »

Sorry but he should have checked wether or not the monitor was part of the package before going to the store - I'm surprised they accepted it at all.

When you assume you make an !!! out of u and me...

Would you mind expanding on that reply please, why are you surprised they accepted it?

Paul

KILL_BILL

as the monitor came with it then the whole thing goes back

for them to deduct the amount that they have is incorrect

bearing in mind that when you spoke to the tech team they stated that you would get a full refund for the whole item coes its faulty even though it would be just the base unit.

tell pc world to cough up and quote the sale of goods act at them or get your son to do it

Blacksheep1979

as Kill Bill says - it's part of the package, you can't really put a value on it and without it you're not returning the goods. Why should you have a full refund for something but keep part of it?

Torontogill

Blacksheep1979 wrote: »

Why should you have a full refund for something but keep part of it?

Did you actually read what I wrote in my post? I stated that I told my son to ask that if he returned the monitor the next day would they then refund the full money, to which the manager of the local store said no. I don't want to keep the screen neither does my son, it was a mistake, he was not aware that he should have taken the monitor back with the base unit.

Reading KILL BILL's reply, I can assume that he managed to read my post correctly

Regards

Paul

SuperNashwan

PC World seem to have already admitted a breach of the contract so why they think they can get away with not accepting part of that contract back is a mystery. Going into PC World with a print out of the SoGA and watching them try to squirm their way out of it is good fun but unfortunately the situation here is more a case of just being English contract law rather than a convenient sentence or two you could rub in their face. A strongly worded letter may be your best hope if you get no joy on the phone or with the store manager, ideally in the form of a letter before action (pretty sure you can find templates on the internet, if not people here can help with that).

Blacksheep1979

I don't think they have breeched their contract though. They have offered a part refund for a part return or if you return the whole item at once a whole refund. They obviously don't want a knackered PC sat around for god knows how long till someone deems it right to return their monitor for £80 and then run the risk of not finding the return etc etc. Why didn't you/your son just do the easy thing and go back get the monitor and return it all rather than moaning and threatening the store with the sog act etc which is going to be much more hassle

LuciferTDark

It doesn't sound like breach of contract on their part to me either much as I hate to say anything good about PCWorld. I'm pretty sure as the monitor was part of the complete package they could easily have told your son to "push off" as he was trying to "con" them out of money by not returning the entire thing.

My advice would be to sell the monitor on Ebay & never set foot in PC World again.

uktim29

Why doesn't he just go back to the store with the whole lot this time including the monitor seeing they said they would refund it.

You probably didn't explain it well to the customer service and they probably think you want to return a perfectly good monitor and don't realise you want to return it as part of a package of a faulty PC. This is obvious you've confused them as they are talking about the monitor as a seperate item. If you said nothing about the monitor only and just talked about a faulty PC package they would not be talking about a perfectly working monitor.........if you see what I mean.

SuperNashwan

Why have people replied under the assumption PC World will take the monitor back for a full refund when the OP makes it clear several times that they're refusing to and that's the problem?

...I told him to ask the store manager that if he returned with the monitor the next day would they give him the £80. The local store manager said that he wouldn't...
...was told that as the monitor was not faulty they didn't have to take it back...
...I was basically told that was tough, they are not taking it back...

Seriously, what am I missing?