royal mail please help

123money

the postman delivered my car insurance policy today. however the letter was delivered with no envlope. the letter contained all my bank details and information about me. im fuming.can royal mail do this? how do i now if someone has used my details. i phoned royal mail and the wont answer,ive been rining all day. would be great of any responses.
:money:

custardy

what do you mean can they do this?

the envelope was either damaged or not sealed before posting.
so in either case theres not much option bar delivering the contents is there?

however the postie should have sealed it in an RM damaged bag

123money

well someone might have opened it to read my confidential informaton

dmg24

custardy is our resident expert in this area. I don't think you have anything to worry about, the item just got damaged through the sorting process, or was already damaged when posted (this does happen often with the envelope filling machines).

123money

yeah hope no one looked at it.but only normally to worry aint it. aa asured me oit left them in a sealed envlope. in this case royal mail should take more care not to damage persnal information.
thanks4 ur responses

katiekittykat

Well the AA aren't going to say it didn't are they???

A bit of a toughie really - you could write and complain to RM maybe.

123money

yea should do jst so they dnt wreck other ppls mails

custardy

unfortunatly these items are machine sorted.
also be aware many are sorted by other companies under downstream access so not always damaged by RM.
as ive said all that can be done is deliver it.

as for stealing information.do you think someone stealing information would put the item back in the mail system?
lets be honest if you wanted information then surely bank details and the like are more valuable?
saying that just today i handled a letter that showed in the addres window it was from the passport agency so could possibly contain valuable info

everythingblogcast

I had a similar problem with getting a new bank card so I contact the bank to get that one stoped and changed over to a new details.

123money

it had my bank details on the letter for a direct debit

custardy

the same details given on a cheque