LCD TV 18 months old and dead

dth99

We bought an LCD TV 18 months ago for around a £1000, it has broken down so I went back to Currys and they want £120 call out plus parts.

Can someone confirm that this should still be covered under the Sale of Goods Act?

Thanks.

thescouselander

I think that the statutary cover is only 12 months. You might be able to use the sale of goods act because one might reasonably expect a TV to last more than 18 months. I think you will have a fight on your hands though. It may be a good idea to get some advice from your local trading standards office.

Nile

Hello dth99

Welcome to the MSE site.:wave:

I'll move your thread to 'The (Consumer) Vent' board.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Regards

Nile

needaspirin

The goods should last the length of time that a reasonable person would expect for goods of that nature. If the goods stop working properly within this period of time, it may be evidence that they were not of satisfactory quality when the purchaser bought them and that her/his statutory consumer rights have been breached. There is no legal definition of a reasonable time. A purchaser may have to find evidence in support of her/his opinion to pursue a claim.

dmg24

Spot on needaspirin x

pinkshoes

What size was the TV?

I'm thinking the £1000 price perhaps reflected the size, as 18 months ago LCD were rather pricey.

You'd have to argue the expected life of an LCD TV with the sales of goods act (regardless of size), and at 18 months old, you might struggle.

£120 isn't SO bad, is it? Could you not try and get another quote elsewhere?

KILL_BILL

dth99 wrote: »

We bought an LCD TV 18 months ago for around a £1000, it has broken down so I went back to Currys and they want £120 call out plus parts.

Can someone confirm that this should still be covered under the Sale of Goods Act?

Thanks.

whats wrong with it specifically ?

it dont work at all no sound or picture ?

bearing in mind that its only 6 minths past the "1 year " have you spoken to the manufactier direct for the to deal with it, if currys are being shirty

chappers

Interesting I am just about to go to Currys and rant about a stereo I bought on 22/12/06, It actually stopped working on the 20/12/07 but that is besides the point I know they will only use the date I complain as a starting point, but surely a stereo is expected to last longer than 12 and a half months (with only very occaisional use.)and should be covered under the sale of goods act.

KILL_BILL

chappers wrote: »

Interesting I am just about to go to Currys and rant about a stereo I bought on 22/12/06, It actually stopped working on the 20/12/07 but that is besides the point I know they will only use the date I complain as a starting point, but surely a stereo is expected to last longer than 12 and a half months (with only very occaisional use.)and should be covered under the sale of goods act.

how much for ??

if its a couple of hundered quid then yes

if its 9.99 then not really

aMeLia'S~MuMMY

OP not sure if this may help you, I have just bought an LCD TV and on the spec it says that panel life is 60,000 hours so what would be the point of having a panel life of that length if the TV would break before that .'. surely it is unreasonable that it has only lasted 18 months ? Perhaps you can consider this point in resolving your problem.

:A

Iamthesmartestmanalive

The problem here is LCD's and plasmas are still relatively recent and there is still debate and conjecture as to the lifestyle of the screens and such

Id have to say I think you would struggle to win under the SOGA

Id try and negotiate for a goodwill payment to the repair