help please with java

littlereddevil

I was trying to look at a concert seating plan which requires java. I downloaded the latest version and java tells me I have it on my computer now.(windows xp)
Only problem is when I try to view the seating plan I still can't. I just get solid grey boxes.
Any idea what is wrong? Everything is enabled when I check.

bob_man_uk

what browser are you using? i find that even in java applications they behave differently from lets say firefox or IE and opera... whats the site? maybe they borked up the java :rolleyes:

littlereddevil

Sorry I am a bit thick about computers. I think I am with IE and use BT Yahoo

bob_man_uk

no worries

whats the website? link?

I will take a look and see if the java app works for me.

littlereddevil

It's https://www.boxofficeaberdeen.com

bob_man_uk

sorry for the delay, work and all that.



this is the image i took from the site... does it resemble anything you see?

littlereddevil

sorry I have been out
When I go onto this page the seating blocks are just a solid grey colour nothing else

Blacksheep1979

It may be your firewall causing some issues.

littlereddevil

I switched off the firewll (norton) but still only solid grey boxes

pchelpman

Maybe you have an out of date version of java. You should always keep up to date with it for many reasons (not least of which is that older versions have holes that malware can exploit).

Follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6 to your desktop from here ……
  http://javadl.sun.com/webapps/download/AutoDL?BundleId=12798
  
  
  
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check/tick any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then install the newest version by double-clicking the update file you just downloaded to your desktop.

Now try the site and see if there's any improvement.


PCH

littlereddevil

All done and still no joy. There must be something on my computer blocking the java ??