HELP...Re Ernest Jones

thatsfabulous

smcaul wrote: »

I think I would argue the point, they did sell it at the time you ordered, you paid a deposit for that item, it is still being made so there is no reason why they could not supply. I would be tempted to send them a letter informing them they had 14 days to fulfil the contract/order or I would take them to the SCC.

I agree, if i was you i wouldnt settle. Even though its been discounted they should do more to make the customer happy, say for the customers who have payed deposit to offer you another one from the range for the same price etc

princess1974

Super, right am on the ball will keep all posted!!!

chuckley

so one shop doesnt sell it anymore and will give u back your deposit...
they offer you an alternative buying option as u are desperate 4 said item but its a higher price...
you know that the company sell it at xtimes more xpensive but decide against this...
said retailer fowards u back to the company...
you now want the company to sell u the product cheaper due to the retailer no longer selling the product?

anyone else having problems with this? what obligation does this company have to you?!

RadoJo

To be honest, so long as they can put you back in the position you started, with no losses to you (apart from your perceived loss of the bargain price) this might be enough to fulfil their contract. As you have stated that they were selling the watch at less than half price, I can see that they could easily make a loss on it if they do procure it for you. Do you have any paperwork with the deposit and order confirmation which states what they will do in such cicumstances?

I am not sure about how 'loss of bargain' works - maybe a legal eagle can tell us, but I thought it was to do with one store's actions meaning that you miss out on a bargain which you could have obtained elsewhere.
Sorry if that's not very clear, but I have a feeling it might not apply in this case.