new laptop has got virus already...... help

foxyuk

albertross wrote: »

They are antispyware links, av doesn't catch everything.

The instructions with it should tell you how to do restore, usually by hitting a key on boot on a Dell, or using the recovery dvd, but, if you aren't getting any popups, then uninstalling messenger plus and or avg catching it may have killed it.

ok messenger plus deleted just ran avg again and found nothing all clear.

there are 2 restores .

system restore

or pc restore by symantec this will restore hard drive to the way it was when 1st purchased


what you reckon ??? you reckon laptop is clear now?

what you suggest i run with avg from one on your list?

albertross_2

I'd do a scan with at least one of them, just to check.

spud17

what you suggest i run with avg from one on your list?

I have all of them installed, they all work in different ways, so cast a large net.
I don't know how others do it, but I tend to run them in rotation.
Depending on PC usage, I run one every couple of days.
This way each one scans PC every 8/10 days.

Also don't forget CCleaner, DON'T install yahoo toolbar.
http://www.ccleaner.com/

foxyuk

albertross wrote: »

I'd do a scan with at least one of them, just to check.

ok superantispyware is scanning as we speak..... get back to you in mo.

if i did do the full restore back to original hard drive when i received it this morning ... how does this delete anything harmful... surely if that was the case everyone would do it the minute they got virus warning

foxyuk

spud17 wrote: »

I have all of them installed, they all work in different ways, so cast a large net.
I don't know how others do it, but I tend to run them in rotation.
Depending on PC usage, I run one every couple of days.
This way each one scans PC every 8/10 days.

on my other 2 pc s i run free avg on its own....... no probs... will these new problems not conflict???

all this due to messenger plus and allowing the pop ups

spud17

They are antispyware links, av doesn't catch everything.

One AntiVirus, One Firewall, but you can install multiple antispyware, in fact I think it's a good idea, because as I said earlier they work in different ways and so have differing strengths and weaknesses.

foxyuk

ok on superantispyware i have 6 threats detected

Adware Tracking cookies

looks like this is ok



i have gone to internet options and changed my privacy to prompt cookies in future


some sites will not let u in if you dont allow cookies

albertross_2

that will probably drive you mad, block third party cookies instead.

foxyuk

albertross wrote: »

that will probably drive you mad, block third party cookies instead.

already has and now changed accordingly....

doing full scan on spyware now ad only 1 cookies probably this site..

i reckon my laptop is ok,,, what you reckon..

thanks for your help on this and going to run some of your suggested sites..., i think that a full restore is over reacting

albertross_2

Sounds ok, you'll soon know if you have a lop infection.

I'd run some of the antispyware stuff on the other pc's, in case you have anything lurking.