Is the cash withdraw limit e.g. £300.00 really the limit?

silverhairedbabe

you guys are missing my point, the withdrawals were "out of character" tellers follow guidelines, they do not make the rules, granted they have discretion but "out of character" demands for cash negate that point. th ebank in question failed in their basic duty of care to the customer

ShelfStacker_3

silverhairedbabe wrote: »

you guys are missing my point, the withdrawals were "out of character" tellers follow guidelines, they do not make the rules, granted they have discretion but "out of character" demands for cash negate that point. th ebank in question failed in their basic duty of care to the customer

Unless they were very obviously under duress, or very obviously at risk of it, what right do I have to deny someone who has everything they need with them (withdrawal form/cheque book, ID etc) and has the funds available their own money? Honestly, if they're mentally sound and not under any pressure, why should I deny their request?

silverhairedbabe

good comment shelfstacker, the guy 80 + was clearly stressed, spidery handwriting on the cheque & stub cheques for 5 figure sums & out of character

ShelfStacker_3

silverhairedbabe wrote: »

good comment shelfstacker, the guy 80 + was clearly stressed, spidery handwriting on the cheque & stub cheques for 5 figure sums & out of character

Fine then. Then raise your concerns. "So Mr X you must be buying something nice, isn't like you..." etc. But if he insists then it's entirely his prerogative - if someone wants to p*ss all their money down a big hole then really, it's none of our business unless it's criminal in some way.

silverhairedbabe

ok, let me put the situation to you this way, my dad 80 + years old takes pocket money from his account....... that's the norm for months, then all of a sudden bearing in mind his age, he wants to withdraw large sums of money 5 6 figure sums. do you not think his long serving bank should exercise a basic duty of care to him

silverhairedbabe

account to account is fine, you have a trail to follow but cash?

silverhairedbabe

shelfstacker, you;re not to know if it;s criminal or not, so protect your client.... first duty of care

silverhairedbabe

hi Idavies is a bank answerable to the fact that my father was duped out of a large sum of money on the basis that they failed in their basic duty of care to a customer

silverhairedbabe

thanks Idavies, the money wasn't given to the wrong person, the cashier should have suspected foul play because it was so out of character, the police informed me of the situation, and i am in correspondence with the bank concerned by way of a formal leter of complaint on behalf of my father. the bank in question chooses to hide behind the auspice of only talking to the account holder (being my father) hence my frustration thanks for your input which wasn't particularly encouraging but i'll get there

silverhairedbabe

the bank in questiion flatly refused third party authorisation (which is illegal) and would only entertain poa