Taken off the shelf for a price check

isayoldchap

shop-to-drop wrote: »

If they were really for your daughter all 12 you will be glad one day theat you didn't buy them. They are terrible clutter and hard to part with.

Another similar teddy was at Cardfactory.We bought 20 and there wasn't a problem there.

JCD_Capulet

The thing is, when you pick something up to buy in a store the price which relates to it is what's known as an invitation to purchase. Sometimes sales assistants and managers alike will make human error and price something incorrectly. If this is bought to their attention they are lawfully allowed to remove the mispriced item from sale and can leave it off the shelf for 48 hours to rectify the fault in pricing.

That's the be all and end all of it. Yeah I can imagine you were pretty miffed at the time but as you said, you bought twenty teddies elsewhere so I don't really see the problem now.

isayoldchap

JCD_Capulet wrote: »

The thing is, when you pick something up to buy in a store the price which relates to it is what's known as an invitation to purchase. Sometimes sales assistants and managers alike will make human error and price something incorrectly. If this is bought to their attention they are lawfully allowed to remove the mispriced item from sale and can leave it off the shelf for 48 hours to rectify the fault in pricing.

That's the be all and end all of it. Yeah I can imagine you were pretty miffed at the time but as you said, you bought twenty teddies elsewhere so I don't really see the problem now.

There's no problem.Maybe I should have left details with a senior manager just in case there was no price error so that they may have offered to sell it to me.A learning curve for the next time.
I was asked to return in the morning so I returned that evening and before the dept opened in the morning,only to find no one could find them.

Rosemary7391

lamb7994 wrote: »

They don't even need to wait for 48 hours they can reprice them instantly with the correct price.


James

They can only replace the price instantly if the error was in the customers favour. (Ie it was being sold at a lower price than displayed) Otherwise the lower price must stand until the close of trade, then be replaced.

hollydays

Rosemary7391 wrote: »

They can only replace the price instantly if the error was in the customers favour. (Ie it was being sold at a lower price than displayed) Otherwise the lower price must stand until the close of trade, then be replaced.

Eh?....................

alwaysonthego_2

Rosemary7391 wrote: »

They can only replace the price instantly if the error was in the customers favour. (Ie it was being sold at a lower price than displayed) Otherwise the lower price must stand until the close of trade, then be replaced.

I don't think you know what your talking about love! You have made my brain ache :eek:

uktim29

Rosemary7391 wrote: »

They can only replace the price instantly if the error was in the customers favour. (Ie it was being sold at a lower price than displayed) Otherwise the lower price must stand until the close of trade, then be replaced.

I think theres some confusion here and with another post above. Some people and I suspect Rosemary have worked in retail and the shop they worked in or company had a policy like the above. The employess just assume that it must be the law then where ever they go end up quoting these policies like above assuming their in the know when in actual fact their not.

Rosemary, this is not any law. This is obviously what happend in a place wher you worked or what a friend has told you about their shop but this is no law at all!

timnicebutdim_2

Policies from store to stores do differ, but it is still against the law to display a misleading price just as it is to falsely advertise. See below (from the DTI website). The reality is only persistent or serious offenders get prosecuted and if complaints are made to Trading Standards or the ASA, they have the powers to enforce compliance.




Misleading Prices

The Consumer Protection Act 1987 makes it a criminal offence to give consumers a misleading price indication about goods, services, accommodation (including the sale of new homes) or facilities.
It applies however you give the price indication - whether in a TV or press advertisement, in a catalogue or leaflet, on notices, price tickets or shelf-edge marking in stores, or if you give it orally, for example on the telephone. The term "price indication" includes price comparisons as well as indications of a single price.
Following a consultation, in October 2005 the Department published a revised Code of Practice for Traders. The new guidelines have been updated to cover new ways of trading including the Internet and factory outlets.
Contact the Department on policy issues only. We do not deal with individual consumer enquiries or complaints. If you have an enquiry or are a business that needs advice please contact Consumer Direct at: www.consumerdirect.gov.uk (Tel: 08454 04 05 06). Consumers in Northern Ireland should contact Consumer Line on 0845 600 6262.
http://www.dti.gov.uk/consumers/buying-selling/Adprice/Misleading-prices/page7848.html

uktim29

timnicebutdim wrote: »

Policies from store to stores do differ, but it is still against the law to display a misleading price just as it is to falsely advertise. See below (from the DTI website). The reality is only persistent or serious offenders get prosecuted and if complaints are made to Trading Standards or the ASA, they have the powers to enforce compliance.




Misleading Prices

The Consumer Protection Act 1987 makes it a criminal offence to give consumers a misleading price indication about goods, services, accommodation (including the sale of new homes) or facilities.
It applies however you give the price indication - whether in a TV or press advertisement, in a catalogue or leaflet, on notices, price tickets or shelf-edge marking in stores, or if you give it orally, for example on the telephone. The term "price indication" includes price comparisons as well as indications of a single price.
Following a consultation, in October 2005 the Department published a revised Code of Practice for Traders. The new guidelines have been updated to cover new ways of trading including the Internet and factory outlets.
Contact the Department on policy issues only. We do not deal with individual consumer enquiries or complaints. If you have an enquiry or are a business that needs advice please contact Consumer Direct at: www.consumerdirect.gov.uk (Tel: 08454 04 05 06). Consumers in Northern Ireland should contact Consumer Line on 0845 600 6262.
http://www.dti.gov.uk/consumers/buying-selling/Adprice/Misleading-prices/page7848.html

To be misleading though a price would need to be kept permanently on display. Incorrect and misleading have different meanings as I have discussed in this forum before. Where an incorrect price is removed or the product removed then it is incorrect rather than misleading. Misleading would also require an intention to mislead where of course just an incorrect price does not.

This is why you won't find any prosecutions as incorrect and misleading are different things.

superscaper

uktim29 wrote: »

To be misleading though a price would need to be kept permanently on display. Incorrect and misleading have different meanings as I have discussed in this forum before. Where an incorrect price is removed or the product removed then it is incorrect rather than misleading. Misleading would also require an intention to mislead where of course just an incorrect price does not.

This is why you won't find any prosecutions as incorrect and misleading are different things.

Looking at a few regional trading standards sites they all seem to say that if it is a genuinely mistaken price then they won't or very unlikely they'll prosecute. Also there seems to be a difference between civil and criminal treatment of the situation. For an actual misleading price you can report them and they may be prosecuted by TS and then fined etc. But you as an individual can't force them to sell at that price because it's an "invitation to treat". Slight inconsistentcy in the both sides but I guess that's the way it is.