Advice needed regarding Virgin 28 day guarentee

pinkteddybear

I got my new Virgin Mobile on 17/12/07 Nokia N73. After working my way around the phone it just doesnt seem as good as the ones ive had in the past (usually sony ericsson), plus the round button fell off a week after I got it and the number 2 button is jammed. Under the 28 day guarentee, does that mean I can change my mobile to another one? Ive just been trying to get info from the site and cant find anything on this. Any help would be great . Thanks

billymac

Yes you can change to another one or get a full refund - see section 4 of terms and conditions http://www.virginmobile.com/vm/genericContent.do?contentId=online.shopping.footer.sm067; suggest you call their customer services (always have been excellent in my experience) and get details of their return process.

bringmeshoes

they should replace handset under 28 days but if it is over 14 days old they may only replace with the same model