Barclaycard app applying payment to wrong card

benj111

I have 2 Barclaycard. One I don't use and has a small positive balance, one I do use.

The website has been turned off for payments, so on Friday I paid the statement balance of the one I do use (£560). This has been credited to the wrong account.

If I click on the correct card to pay my bill, it shows both cards. The one with the positive balance is greyed out, I can't click on it. Only the correct card.

If I click on the wrong card, it says I can pay the minimum amount of £5.60 or the full statement balance of £560. The recent transactions show up as correct, but if I go to statements, it shows the statements from the card I do use.

So either I did pay the correct card, and they've applied the payment correctly, or the were asking for an incorrect payment from a card that doesn't need paying for.

Barclaycard aren't taking me seriously at this point. Has anyone else experienced this issue

Nasqueron

Send a formal complaint in to make them fix it

Did you pay the card manually with a bank transfer and did you use the card number as a reference?

flaneurs_lobster

Might wonder how you have two Barclaycards, let alone one with a positive balance.

Barclays stated policy is one card per customer.

If you are sure that you sent the payment to the correct card (app? faster payment from another account?) then make a formal complaint and get it sorted before they start adding interest payments.

benj111

Complaint has been raised.

It was paid for via the app. I'm not going to say it's impossible that I paid the wrong card, but A that should be impossible, and B the statement balance shouldn't be the same as the other card.

My issue is that so far they have rejected a car insurance payment, and also I was stuck in the petrol station unable to pay because I apparently didn't have the available credit, so I would like them to take it seriously. Currently they are refusing to look at screen shots I've sent them.

Theyre cashback credit cards. The one with a positive balance pays the money annually l, so that's why it has a positive balance. I believe I have 2 because a prior one was bought out many years ago.

retiredbanker1

https://forums.moneysavingexpert.com/discussion/comment/82182725#Comment_82182725

• Exceptions: People who held multiple cards from older legacy rules or specific account mergers may still have more than one, though this is rare today. [1, 2]

My one was originally Egg credit card.

[Deleted User]

https://forums.moneysavingexpert.com/discussion/comment/82182725#Comment_82182725

I’ve got two. Ex-egg which were taken over by Barclays. One is cash back, ex-egg money the other is called platinum, can’t remember what that was, and often has BT offers.
egg money used to let you have a positive balance and paid interest on it - those were the days!

lon_don

2 Barclaycards for me as well, 1 Egg Money and 1 Morgan Stanley/Goldfish. Both now Barclaycard Cashback with 0.5% cashback rate which is actually more generous than most cashback cards nowadays (excluding time-limited cashback offers like Lloyds Ultra)

grannypep

Are you seeing the money you paid as an additional credit to your rarely used "in credit" credit card? Because it's got to have gone somewhere. My suggestion is to set up a direct debit to pay the credit card (can generally be minimum amount due, full amount, another amount you designate). That way, if there's some kind of error, if you pay minimum amount you at least don't get a late payment marker on your credit file.