New Walk in Shower failure

Bobbysoxx29

Thanks again.

Having looked at our home insurance, we have actually got Legal Protection included so this is maybe a route to go down.

WIAWSNB

https://forums.moneysavingexpert.com/discussion/comment/82175297#Comment_82175297

You have paid for this service, and it is now free to use. They should guide you on how to handle this, and it's important you follow what they say since - if this escalates in any way - they'll be the ones to have your back.

So, yes, call them up and explain, as concisely as possible, using the same kind of chronological bullet points you have on here, what's been going on. Just the facts.

Bobbysoxx29

Thanks for the replies and your help.

We have now had the leak sorted by our independant plumber….Yippee

We have also got a letter drafted ready for the bill for the repairs to be submitted.

MBGL are no longer a part of our lives, just a very unpleasant memory.

Thank you.

FreeBear

We have also got a letter drafted ready for the bill for the repairs to be submitted.

With part of the bill being paid by credit card, the card issuer can be held jointly liable. So if MBGL prove to be intransigent and refuse your claim, you can make a claim against the credit card company (who in turn, recover their money from MBGL). Your LP team should be able to advise you on making a Section 75 claim against the CC company.

WIAWSNB

https://forums.moneysavingexpert.com/discussion/comment/82179124#Comment_82179124

Have you been guided by your LegProt on this?

Did the independent plumber explain the cause of the leak?