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Santander edge saver
The above account has now reduced in interest, can i close it and open another, if so then how as i don't see any option to close it on the website.
Comments
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Empty the account then ask Sandi the chat bot to "close account" and answer the questions. If you are lucky it will be gone by the weekend, if not it may take two attempts and a couple of weeks overall.
https://forums.moneysavingexpert.com/discussion/6675210/santander-edge-saver-ended#latest
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From my memory of time with Santander you need to close accounts using the online chat help and it can take up to a week for it to be completed.
Start by typing "Close my Edge Saver"1 -
Funnily enough ive tried to do this today. What a palaver. Why cant you just close the account? And it might take a week? They're as bad as first direct 🙄
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Never took a week for me. It's normally 2 working days. I wish they sent an automated text or email when the account is closed, so I don't have to constantly check the app, otherwise the rate they pay is worth this minor inconvenience.
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Another recent thread showed it was pretty much hit and miss on how long it took to close the edge saver - anything from same day to 10 days.
https://forums.moneysavingexpert.com/discussion/6675210/santander-edge-saver-ended/p1
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Had to request closure twice. Closed two days after second try.
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It took markedly longer for me this year vs previous years - 8 days. I guess it really depends on how much of a backlog their staff have on the day you request, as it is a manual back office process.
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In this day & age, it really should just be a click of a button automated process. Absolutely ridiculous
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I requested to close both (sole and joint edge current accounts) of mine on Monday. They were gone by end of Thursday and I opened two new savers same day.
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So it took about 3 days as i have just opened my new one.
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